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Customer Service Books
List of Customer Service under the category Marketing & Sales from Business Books books.
Books: Page 12 (276 - 300 of 591)
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Customer Service 101: Basic Lessons to Be Your Best
Author: Renee Evenson
ISBN-13: 9781890181000, ISBN-10: 1890181005
Publisher: Bull'sEye Publishing Company
Date: July 1997 -
Clients Forever: How Your Clients Can Build Your Business for You
Author: Doug Carter
ISBN-13: 9780071402569, ISBN-10: 007140256X
Publisher: McGraw-Hill Companies, The
Date: April 2003 -
Call Center Operations
Author: Charles E. Day
ISBN-13: 9780070164307, ISBN-10: 0070164304
Publisher: McGraw-Hill Professional Publishing
Date: April 2000 -
The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Abridged, 9 CDs, 10 hrs.)
Author: Bill Price
ISBN-13: 9781423360087, ISBN-10: 1423360087
Publisher: Brilliance Audio
Date: March 2008 -
Advances in Services Marketing and Management: Research and Practice: Vol 7
Author: A. Teresa a. Swartz
ISBN-13: 9780762303632, ISBN-10: 0762303638
Publisher: Emerald Group Publishing
Date: April 1998 -
Handbook of Brand Relationships
Author: Deborah J. MacInnis
ISBN-13: 9780765623577, ISBN-10: 0765623579
Publisher: Sharpe, M. E. Inc.
Date: June 2009 -
Market-Driven Management: How to Define, Develop, and Deliver Customer Value (SECOND)
Author: Frederick E. Webster Jr.
ISBN-13: 9780471236931, ISBN-10: 0471236934
Publisher: Wiley, John & Sons, Incorporated
Date: September 2002 -
Serving Internal and External Customers (1st Edition)
Author: Anne Swartzlander
ISBN-13: 9780130283412, ISBN-10: 013028341X
Publisher: Prentice Hall
Date: August 2003 -
Integrating Performance and Budgets: The Budget Office of Tomorrow
Author: Jonathan D. Breul
ISBN-13: 9780742558311, ISBN-10: 0742558312
Publisher: Rowman & Littlefield Publishers, Inc.
Date: January 2007 -
Databased Marketing: Managing Profitable Relations Hips (1st Edition)
Author: V. Kumar
ISBN-13: 9780471271338, ISBN-10: 0471271330
Publisher: Wiley, John & Sons, Incorporated
Date: June 2005 -
The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (1st Edition)
Author: Barbara A. Gutek
ISBN-13: 9780787901011, ISBN-10: 0787901016
Publisher: Wiley, John & Sons, Incorporated
Date: July 1995 -
What's Keeping Your Customers Up At Night?
Author: Steven Cody
ISBN-13: 9780071411035, ISBN-10: 0071411038
Publisher: McGraw-Hill Companies, The
Date: February 2003 -
50 Ways to Close a Sale (And Keep the Customer for Life) (Abridged, 1 Cassette, 1.5 Hrs.)
Author: Gerald Michaelson
ISBN-13: 9780694515639, ISBN-10: 0694515639
Publisher: HarperCollins Publishers
Date: July 1995 -
Managing Customers Through Economic Cycles
Author: John McKean
ISBN-13: 9780470686201, ISBN-10: 0470686200
Publisher: Wiley, John & Sons, Incorporated
Date: March 2010 -
Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees
Author: Wayne C. Burkan
ISBN-13: 9780471134169, ISBN-10: 0471134163
Publisher: Wiley, John & Sons, Incorporated
Date: August 1996 -
What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales (Unabridged, 4 CDs, 4 hrs. 30 min.)
Author: Ram Charan
ISBN-13: 9781400106172, ISBN-10: 1400106176
Publisher: Tantor Media, Inc.
Date: January 2008 -
55 Steps to Outrageous Service (Unabridged)
Author: Greg Hatcher
ISBN-13: 9780967605517, ISBN-10: 0967605512
Publisher: Tiger Books
Date: May 2007 -
Customer Care Excellence: How to Create an Effective Customer Focus (5th ed.)
Author: Sarah Cook
ISBN-13: 9780749450663, ISBN-10: 0749450665
Publisher: Kogan Page, Ltd.
Date: March 2008 -
Customer Service Delivery: Research and Best Practices (1st Edition)
Author: Eduardo Salas
ISBN-13: 9780787976200, ISBN-10: 0787976202
Publisher: Wiley, John & Sons, Incorporated
Date: December 2005 -
Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
Author: Joseph Jaffe
ISBN-13: 9780470137321, ISBN-10: 0470137320
Publisher: Wiley, John & Sons, Incorporated
Date: October 2007 -
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers (Abridged)
Author: Kirk Kazanjian
ISBN-13: 9780739342039, ISBN-10: 0739342037
Publisher: Random House Audio Publishing Group
Date: January 2007 -
Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty
Author: Bob E. Hayes
ISBN-13: 9780873897723, ISBN-10: 0873897722
Publisher: ASQ Quality Press
Date: June 2009 -
Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed
Author: Robin L. Lawton
ISBN-13: 9780873891516, ISBN-10: 0873891511
Publisher: ASQ Quality Press
Date: September 1993 -
Relevance Regained: From Top-down Control to Bottom-up Empowerment
Author: H. Thomas Johnson
ISBN-13: 9780743236270, ISBN-10: 0743236270
Publisher: Simon & Schuster Adult Publishing Group
Date: January 2002 -
Successful Global Account Management
Author: Nick Speare
ISBN-13: 9780749436049, ISBN-10: 0749436042
Publisher: Kogan Page, Ltd.
Date: January 2002