My passion is writing about the 3 Cs: Communication, Conflict Resolution, and Customer Service. No matter your role, my goal is to help you be the best you can be by being an effective communicator, by learning how to effectively handle conflict, and by providing exceptional customer service.
If you are a frontline employee, my books show you how to interact with your customers, even those who are difficult to please. If you are a manager, my books show you how to lead exceptionally. The essence of all of my books is to show you how to improve and enhance your skills.
Prior to becoming a full time writer, I was a marketing manager for small business accounts at BellSouth Telecommunications. No matter which hat I'm wearing (or have worn) I enjoy helping others, whether it be through my writing, consulting, or coordinating projects. My philosophy is that whatever your career, if you focus on the aspects of your job that you find most fulfilling, you will gain enjoyment in whatever you do. Every job has its ups and downs and if you focus on the positives it's easier to move beyond the negatives.
