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What's Keeping Your Customers Up At Night? »

Book cover image of What's Keeping Your Customers Up At Night? by Steven Cody

Authors: Steven Cody, Stephen Cody, Richard Harte
ISBN-13: 9780071411035, ISBN-10: 0071411038
Format: Paperback
Publisher: McGraw-Hill Companies, The
Date Published: February 2003
Edition: (Non-applicable)

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Author Biography: Steven Cody

Book Synopsis

"The Dr.'s of pain have provided a prescription for those who are looking for a cure to their sales ills."—Jerry Kaplan, President, Magazine Group, Meredith Corporation

Powerful, provocative, and proven techniques that send your sales figures soaring

Want to open doors and win accounts that seemed beyond your reach in the past? What's Keeping Your Customers Up at Night? shows sales reps and executives how to leverage proven public relations techniques to close more deals, increase repeat business, and prosper in good times and bad. It also provides the keys to deepening relationships, up-selling customers, and keeping sales figures up in uncertain times.

Following a foolproof, four-step approach, you'll learn how to:

  • Uncover the pain using combined PR audit and sales assessment strategies
  • Enhance the pain using PR-type case studies and sales war stories
  • Sell against the pain through pain-based questioning and message point development
  • Heal the wound by empowering the prospect to move forward with you

Table of Contents

Foreword
Acknowledgments
Introduction
1Uncovering the Pain (Opening the Wound)1
2Enhancing the Pain (Pouring Salt on the Wound)53
3Selling Against the Pain (Applying Salve to the Wound)79
4Getting the Commitment (Healing the Wound)99
5Using Persistence and Imagination to Close More Deals121
6Becoming the Pain Doctor137
Afterword163
Endnotes165
Index167

Subjects