Authors: Jack B. ReVelle, John W. Moran, Charles A. Cox
ISBN-13: 9780471173816, ISBN-10: 0471173819
Format: Hardcover
Publisher: Wiley, John & Sons, Incorporated
Date Published: February 1998
Edition: 1st Edition
JACK B. REVELLE is leader of the Continuous Improvement Program at Hughes Missile Systems Company in Tucson, Arizona. JOHN (Jack) W. MORAN, PhD, CQM, CMC, is Chief Operating Officer of Changing Healthcare, Inc. which specializes in clinical and business consulting in the healthcare market. CHARLES A. COX, CMC, CQE, is principal consultant with The Compass Organization, Phoenix, Arizona.
Everything you need to design, implement, and manage a successful QFD program The QFD Handbook is a total how-to guide for companies planning to initiate a QFD program as well as those that already have one in place. Over the course of 23 contributed chapters, organized according to subject area, this book tutors managers and engineers in basic and advanced QFD principles and practices. Among more advanced topics covered are Taguchi methods, FMEA, TRIZ, and Business Process Reengineering. In addition to traditional application areas, you will find in-depth discussions of QFD in ISO 9000, QS 9000, environmental life cycle, service design, robust design, and software design. On the disk Designed to function in conjunction with the book or as a stand-alone tool for everyday use, the QFD/Pathway software helps QFD teams to develop, deploy, and manage a complete QFD program. This user-friendly, interactive software tool provides valuable assistance at each step of the QFD process, helping members define customer needs, establish goals, translate goals into specific actions, overcome common roadblocks, and more. The QFD Handbook is an indispensable resource for executives, managers, engineers, and R&D professionals who want their companies to survive and thrive in todays supercompetitive industrial marketplace.
A book/disk how-to guide for companies planning to initiate a QFD program, and for those that already have one in place. Explains basic and advanced QFD principles and practices, such as Taguchi methods, FMEA, TRIZ, and Business Process Reengineering. Covers traditional areas as well as QFD in ISO 9000, QS 9000, environmental life cycle, service design, robust design, and software design. The companion disk contains interactive software that helps QFD teams develop, deploy, and manage a program. For executives, managers, engineers, and R&D professionals. Includes a glossary and forms. Annotation c. by Book News, Inc., Portland, Or.
Foreword | ||
Preface | ||
Acknowledgments | ||
Contributors | ||
1 | QFD: Its Origins and Objectives | 3 |
2 | QFD Results | 13 |
3 | Step-by-Step QFD: A Strategy for Success | 21 |
4 | QFD and Creativity | 43 |
5 | QFD and Product Design | 53 |
6 | QFD and Designing for Manufacturability and Customization | 69 |
7 | QFD and Robust Design | 89 |
8 | QFD and Failure Mode and Effects Analysis | 107 |
9 | QFD and Theory of Inventive Problem Solving | 119 |
10 | QFD for Service Industries | 139 |
11 | QFD and Designing Software | 163 |
12 | QFD and Business Process Re-engineering | 185 |
13 | Some Unique Application of QFD | 193 |
14 | Applying QFD to Robust Quality Systems | 203 |
15 | QFD and Continuous Improvement | 213 |
16 | QFD and Operating Environment and Product Life Cycle | 231 |
17 | QFD and Designing Measuring and Monitoring Systems | 239 |
18 | Management's Influence of QFD | 257 |
19 | Management's Nine Actions for QFD Analysis | 267 |
20 | Management's QFD Review Process | 289 |
21 | Getting to Know the Customer Before Design Using QFD | 293 |
22 | Planning for Product, Service or Process Development Using QFD | 299 |
23 | Alternative Approaches to QFD | 313 |
Appendices | 325 | |
A | QFD/Pathway and Matrix Interrelationships | 327 |
B | QFD Information Sources | 333 |
C | QFD Planning and Review Forms | 347 |
D | QFD and the Expanded Kano Model | 359 |
E | Short History of QFD in Japan | 367 |
F: About the Disk | 375 | |
Glossary | 379 | |
Bibliography | 391 | |
Index | 405 |