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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love »

Book cover image of Thank God It's Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich

Authors: Roxanne Emmerich
ISBN-13: 9780138158057, ISBN-10: 0138158053
Format: Hardcover
Publisher: FT Press
Date Published: April 2009
Edition: (Non-applicable)

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Author Biography: Roxanne Emmerich

Roxanne Emmerich has consulted with half of the nation’s top 1% performing financial institutions as well as hundreds of other business leaders. Her book, Profit-Growth Banking, has been called “the bible of successful business.”

A 20-year management consultant and three-time Entrepreneur of the Year winner, Roxanne has proven that companies grow when their people grow. Thank God It’s Monday! outlines a system for bringing profits and fun to business. She shows how to create a "Thank God It’s Monday" workplace with employees on fire and a bottom line that proves it. She uses her "Kick-Butt Kick-Off" strategy to create immediate culture shifts and achieve tangible results.

A member of the National Speakers Hall of Fame, she is noted by Sales and Marketing Management magazine as one of the most requested speakers for instilling a “bring it on” attitude. She has written hundreds of articles and is frequently interviewed by national media for practical business insights.

A distinguished alum of the University of Wisconsin, Roxanne served as a key advisor to former Wisconsin Governor Tommy Thompson and as Editor-in-Chief of Extraordinary Banker magazine. She is also the founder of Permission to Be Extraordinary Summit, an executive breakthrough program run by her company, The Emmerich Group.

Roxanne resides in Minneapolis with her husband and children.

www.EmmerichGroup.com

 

Book Synopsis

Today’s #1 Secret of Profitability and Performance

“Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from ‘Thank God It’s Monday’ to ‘I Wish Every Day Could Be Monday.’”

Harvey Mackay, author of the New York Times #1 bestseller Swim With the Sharks Without Being Eaten Alive

"Thank God It's Monday! is a mantra all organizations should chant. This book helps you not only see the joy that work can bring but it gives you ways to bring it to life. Buy this book only if you truly want to transform your organization."

John Christensen, creator of the FISH! Philosophy and coauthor of FISH!

“I love this book! Roxanne Emmerich’s ability to transform organizations is nothing short of miraculous. She’s the real deal. Every employer should have this book for every employee, AND any person who wants to be happy at work needs to buy it for themselves.”

Jack Canfield, author of The Success Principles and coauthor of the Chicken Soup for the Soul® series

“Roxanne Emmerich provides an important reminder that trust, integrity, accountability, and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, ‘TGIM!’”

Jeffrey Hayzlett, Chief Marketing Officer, EastmanKodak Company

“Read Thank God It’s Monday! and let Roxanne Emmerich’s engaging stories and inspiring ideas help you create passion in your organization. The words ‘love’ and ‘work’ can be used in the same sentence!”

Ken Blanchard, coauthor of The One Minute Manager® and author of Leading at a Higher Level

Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization…replacing dysfunctional organizational behaviors with passion and creativity…overcoming setbacks…making vision and values actually work!

Whether you’re on the front line, in an office, or running the show, you’ll see how to:

• Replace dysfunctional behaviors with passion and creativity

• Overcome setbacks with a “bring it on” attitude

• Breathe results-generating life into vision and values

• Think big and make big things happen

Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:

• Employees discover how to win at work and love their work

• Companies turn around results quickly and profoundly

• Customers experience a powerful and visible commitment to their success

You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!

Table of Contents

Introduction  1

Part I  A Problem…or an Opportunity?

Chapter 1    “Thank God It’s Monday”  5

Chapter 2    There Really ARE Good Places to Work  9

Chapter 3    But I’ve Got a Business to Run  17

Chapter 4    Who Can Take Action–Everyone!  25

Part II  Rock Your World: Initiating Change

Chapter 5 Shifting a Company’s Gears: The Unreasonable Premise  31

Chapter 6 Tales from the Trenches: Front-Line Workers Who Can Think Big  41

Chapter 7    Vision it Possible  49

Chapter 8 Commit to Your Commitments  57

Chapter 9    Have Yourself a Kick-Butt Kick-Off  63

Chapter 10  Hooplas & High Fives & Cheerleading: The Everyday Celebration  71

Chapter 11  Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration  75

Chapter 12  Measure Everything!  81

Part III  The “How To” Toolbox for Making Any Workplace Better

Chapter 13  Get a Brand New Attitude  91

Chapter 14  Enthusiasm: Light That Fire in Your Belly  99

Chapter 15  Life Balance: Show Up Fully No Matter Where You Are  103

Chapter 16  Values as Your True North  111

Chapter 17  Bravely Go Beyond the Job Description  115

Chapter 18  Giving: Ignited Spirits Through Profound Service  119

Part IV  Obstacles…or Minor Speed Bumps? Clear the Road Blocks and Saboteurs:

Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future

Chapter19  What We Have Here is a Failure to Communicate…Clearly  129

Chapter 20  Vanish the Energy Vampires  135

Chapter 21  Bust the Baditudes  141

Chapter 22  Better off Somewhere Else? Get on the Happy Bus…or Get off the Bus  149

Chapter 23  Gossip: The Hurt that Never Heals  153

Chapter 24  Understanding Perspective: Always Being Right Can Be Wrong  159

Chapter 25  Clean Up Your Messes and Mistakes: Restore Trust  163

Epilogue  One Last Thing  167

Index  171

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