Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More »

Mark Murphy is the founder and CEO of

Leadership IQ, a top-rated provider of leadership

training. He has trained personnel at

Microsoft, IBM, MasterCard, Merck, and

other companies. Murphy has been featured

in such publications as Fortune, Forbes, BusinessWeek,

and The Washington Post.

Push employees to their full potential with

“tough love” leadership!

“Provides the tools managers need to take ‘average’ employees and create a culture

of accountable, fully engaged people. Managers will learn to recognize their

leadership style and understand how they, too, can become Hundred Percenters.”

—Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.

Right now, 77% of leaders believe their employees are not giving 100%. And they’re not far off

in their assessment, because 72% of employees admit they’re not giving 100%. Plenty of people

are doing fine work, getting by, and delivering products and services to customers. But disappointingly

small minorities are coming in every day saying, “Let’s push the envelope, let’s be

great, let’s do what nobody thought could be done.”

The truth is finally out: employees cannot be bribed or coddled into giving 100%. People

become Hundred Percenters not because they had it easy, but because a leader cared enough to

push them to new heights.

Hundred Percenters teaches new leadership practices to inspire employees to passionately give

100% every day. You will learn how to:

• Set clear expectations
  
  
• Deal swiftly with toxic employes
  
  
• Eliminate demotivators
  
  
• Focus employes on value-added work

  Mark Murphy is the founder and CEO of
  
  Leadership IQ, a top-rated provider of leadership
  
  training. He has trained personnel at
  
  Microsoft, IBM, MasterCard, Merck,and
  
  other companies. Murphy has been featured
  
  in such publications as Fortune, Forbes, BusinessWeek,
  
  and The Washington Post.

Acknowledgments ix

Introduction 1

1 Set HARD Goals 23

2 Create Accountability with Constructive Feedback 59

3 Reclaim Our Heroes with Positive Reinforcement 89

4 Stop Demotivating and Start Motivating 119

5 100% Skills with 0% Attitude 155

Conclusion 185

Appendix: Why 5-Point Scales Don't Work(and Other Problems with Employee Surveys) 193

Index 205