Love 'em or Lose 'em: Getting Good People to Stay » (4th ed.)

The foreword is by Beverly Kaye, who is also the bestselling author of "Love 'Em or Lose 'Em.

This bestselling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied retention strategies and increased retention rates.

Preface     xi
Acknowledgments     xvii
Introduction: A.J.'s Exit     1
Ask What Keeps You?: Do you know what they want?     7
Buck It Stops Here: Who's in charge of keeping them?     20
Careers Support Growth: Are you building their future or are you in the way?     27
Dignity Show Respect: Do they know that you respect them?     37
Enrich Energize the Job: Do your people have to leave to find growth and challenge?     46
Family Get Friendly: Avoid making your employees choose between work and family life.     53
Goals Expand Options: There are five career paths other than up     62
Hire Fit Is It: Make a match or start from scratch     73
Information Share It: Do you have it? Do you hoard it?     86
Jerk Don't Be One: Are you one?     95
Kicks Get Some: Are we having fun yet?     105
Link Create Connections: If you build them, they will stay     113
Mentor Be One: Are they learning from you?     123
Numbers Run Them: Calculate the cost of loss     133
Opportunities Mine Them: Will they find them inside or outside?     140
Passion Encourage It: Help them find the work they love-without leaving     149
Question Reconsider the Rules: Which will you keep: the rules orthe people?     159
Reward Provide Recognition: Which matters more: praise or pay?     169
Space Give It: Are your people on a short leash?     183
Truth Tell It: The truth hurts-or does it?     196
Understand Listen Deeper: When you tune out, you lose out-and they move out     205
Values Define and Align: What matters most?     215
Wellness Sustain It: Are they sick or tired?     223
X-Ers and Other Generations: Handle with Care, They are different. Can you keep them?     233
Yield Power Down: Give it up to keep them     247
Zenith Go for it: Test your Retention Engagement Index     255
Top Ten Pushbacks     263
Got More?     267
Notes     279
Index     287
About the Authors     297