Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication »

NANCY J. CAMPBELL (Kansas City, MO) is a trainer, facilitator, and speaker specializing in the development of management skills to enhance employee performance.

Every company needs policies and procedures in order to operate efficiently, avoid employee confusion and adhere to legal and regulatory guidelines. But writing these documents - and getting employees to actually pay attention to them - can be a challenge! Writing Effective Policies and Procedures provides you with a definitive guide to creating policies and procedures documents that people will read and use. The book is written in a friendly, informal style, and it's loaded with pragmatic tools that make it easy to create the policy or procedure you need. Ready for immediate use, it walks you through the whole process, step by step, featuring examples, checklists, guidelines, quick tips, work plans, and forms.

Booknews

A guide to writing clear policy and procedure documents for company administrators. Includes discussions of the planning, analysis, and research necessary to writing effective policy; legal violations to avoid; proper wording and formatting; dealing with resistance; when and when not to revise documents; and developing an on-line system of policies and procedures. Each chapter includes sample memos and checklists to aid in writing. Plastic comb binding. Annotation c. by Book News, Inc., Portland, Or.