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Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication Paperback – January 1, 1998

by Nancy Campbell (Author)
4.2 4.2 out of 5 stars 71 ratings
See all formats and editions
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A step-by-step resource for clear communication of all types of policies and procedures.

Policies and procedures—they’re what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:

• health and safety
• human resources
• office management
• administration
• quality
• manufacturing
• customer service
• finance and accounting.

Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:

• write (and design) documents clearly (so employees will understand and follow the policies)

• plan, analyze, and research each element

• help employees increase efficiency, reduce mistakes and frustration, and save time and money—by providing clear guidelines to follow

• avoid legal mistakes that can get a company in trouble.

Read more Read less
Previous page
  1. Print length
    397 pages
  2. Language
    English
  3. Publisher
    Amacom Books
  4. Publication date
    January 1, 1998
  5. Dimensions
    8.75 x 1 x 10.75 inches
  6. ISBN-10
    081447960X
  7. ISBN-13
    978-0814479605
  8. See all details
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How to Write Effective Policies and Procedures: The System that Makes the Process of Developing Policies and Procedures Easy
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How to Write Policies, Procedures & Task Outlines: Sending Clear Signals in Written Directions
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Editorial Reviews

About the Author

NANCY J. CAMPBELL (Kansas City, MO) is a trainer, facilitator, and speaker specializing in the development of management skills to enhance employee performance.

Product details

  • Publisher ‏ : ‎ Amacom Books; First Edition (January 1, 1998)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 397 pages
  • ISBN-10 ‏ : ‎ 081447960X
  • ISBN-13 ‏ : ‎ 978-0814479605
  • Item Weight ‏ : ‎ 2.6 pounds
  • Dimensions ‏ : ‎ 8.75 x 1 x 10.75 inches
  • Customer Reviews:
    4.2 4.2 out of 5 stars 71 ratings

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Nancy Campbell

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Customer reviews

4.2 out of 5 stars
4.2 out of 5
71 global ratings

Top reviews from the United States

Jeremiah Horstick
5.0 out of 5 stars A must read for policy writters
Reviewed in the United States on November 10, 2019
Verified Purchase
This is an easy read and very helpful.
Helpful
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Lead Dodger
4.0 out of 5 stars Thorough and Effective
Reviewed in the United States on December 16, 2013
Verified Purchase
This book was thorough and effective. Written for writers by a writer, it contained much useful information and answered all those questions only a writer would ask. This made reading about policy and procedures, normally a dull topic, interesting and worthwhile. The format and layout are very helpful for future reference. For me, the only thing missing was an actual, multi-page example of what a "standard" document would look like.
3 people found this helpful
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Rhoda J. Toon Price
5.0 out of 5 stars helpful
Reviewed in the United States on April 15, 2024
Verified Purchase
good ideas
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Diana
5.0 out of 5 stars I thought this book was useful and practical
Reviewed in the United States on October 27, 2014
Verified Purchase
I thought this book was useful and practical. It's easy to read with great tips and examples. This is a book I want to keep.
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Caron Greaves
3.0 out of 5 stars Three Stars
Reviewed in the United States on May 31, 2016
Verified Purchase
Hmm I found the approach a bit dated.
One person found this helpful
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LadyTaylor
5.0 out of 5 stars Excellet Book
Reviewed in the United States on March 10, 2009
Verified Purchase
In both my personal employment as well as my private business, I have found this book to be indispensable. It's a must have for anyone that does business proposals, grants, technical writing or is in leadership.

This book is thorough and covers everything you need to know, step by step. Its ease of use is excellent for the novice but its vast information makes it ideal for the expert as well.

It's a good book to have in you library.

K. Taylor
G.I.Solutions, LLC
7 people found this helpful
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sonia Mendoza
4.0 out of 5 stars Helpful
Reviewed in the United States on June 22, 2023
Verified Purchase
Some very good ideas and great steps. Helped to keep from feeling overwhelmed with the process.
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Christine L. Wodke
5.0 out of 5 stars Great Resource
Reviewed in the United States on April 1, 2014
Verified Purchase
I used this book extensively when setting up a technical procedure program at my company. One of the first chapters helps to defiine what a procedure is and when you need to write procedures. There is a great tip sheet on key techniques to use when writing procedure which I use for training writers. Includes other great resources like wordy pharses to avoid.

Chris Wodke
Author Running for My Life-Winning for CMT
2 people found this helpful
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Top reviews from other countries

Sandra
4.0 out of 5 stars Excellent
Reviewed in Australia on July 16, 2022
Verified Purchase
Book arrived and the condition was better than expected.
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Seeker
5.0 out of 5 stars This book has stood the test of time
Reviewed in the United Kingdom on April 18, 2016
Verified Purchase
I did have concerns about buying a book which had been published so long ago, but its cler this book is as relevant today as when it first came out. its clear and informative. Each chapter has a"tools and resources" section giving templates, rules, formats etc which is very handy. A really really useful book, its a practical "how to do" guide which is exactly what I wanted. This book is good for everyone at all levels.
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