The No Complaining Rule: Positive Ways to Deal with Negativity at Work »

Jon Gordon is a speaker, consultant, and author of the international bestseller The Energy Bus and The No Complaining Rule, both from Wiley. He and his books have been featured on CNN and NBC's Today show, and in Forbes; O, The Oprah Magazine; the Wall Street Journal; and the New York Times. His clients include the Atlanta Falcons, the PGA Tour, Northwestern Mutual, Publix Super Markets, Campbell Soup, and JPMorgan Chase.

It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company-EZ Tech-is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees have been posting negative comments about management on blogs for the world to see, the media is attacking the credibility of the company, morale is at an all-time low, negativity is at an all-time high, and the stock price is sinking faster than the Titanic. As VP of human resources, Hope is charged with finding a solution to overcome the biggest challenge in her company's history. In the process of battling her own adversity, she discovers the no complaining rule and other positive ways to save her company and herself from ruin.

In the spirit of his international bestseller The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life-the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.

Based on an actual company that created and implemented the no complaining rule, Gordon delivers an engaging story filled with innovative ideas and practical strategies to develop positive leaders, organizations, and teams.

For managers, team leaders, or anyone looking to turn negative energy into positive solutions, The No Complaining Rule shares powerful principles and an actionable plan to win the battle against individual and organizational negativity. When you implement the no complaining rule, you'll spend less time and energy on problemsand more time focused on solutions.

About the Author:
Jon Gordon is a speaker, consultant, and author of the international bestseller The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy, which has inspired readers the world over

Acknowledgments     ix
Author's Note     xi
Introduction     xiii
Hope     1
On Fire     3
Morale     7
The Phone Call     11
The Real Problem     15
Traffic     17
The Talk     23
The Cost of Negativity     27
It Could Be Worse     31
Cancer     35
The Positive Road     41
The Complaining Fast     45
Three No Complaining Tools     49
No News Is Good News     51
Fundamentals of Prosperity     53
The Bloggers     59
The Yard Guy     63
Friday     67
The Meeting     73
Positive Principles     75
Questions     83
More Traffic     87
Sunday     89
Monday     93
Hope Shares the No Complaining Rule     95
The Rollout     101
Play to Win     105
Hope Receives the News     107
Six Months Later     111
It's All Good     115
No Complaining Rule Action Plan     121
No Complaining Week Personal Action Plan     129
Are You a Complainer? Assessment     133
www.NoComplainingRule.com Web Site Information     137
Is Your Organization Positive or Negative?     139
Also by Jon Gordon...     141
Seminar Information     143
Index     145