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The Mediation Process: Practical Strategies for Resolving Conflict » (3rd Edition)
Authors: Christopher W. Moore
ISBN-13: 9780787964467, ISBN-10: 0787964468
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: April 2003
Edition: 3rd Edition
Author Biography: Christopher W. Moore
Christopher W. Moore is a founding partner in CDR Associates, a mediation, conflict management, and training firm based in Colorado with clients worldwide. In addition to working with companies and many levels of government in the United States, Moore has conducted training programs in countries such as Indonesia, Russia, Guatemala, and South Africa.
Book Synopsis
Moore, a founding partner in a mediation and conflict management firm, surveys the mediation process as it has been applied in a variety of areas, types of disputes, and cultures. He outlines how mediation fits into the larger field of dispute resolution, then presents a stage-by- stage sequence of activities that can be used by mediators to assist disputants in reaching agreement. This third edition encompasses developments in commercial, interpersonal, and public disputes areas. Annotation ©2003 Book News, Inc., Portland, OR
Table of Contents
| Preface | ||
| Pt. 1 | Understanding Dispute Resolution and Mediation | |
| 1 | Approaches to Managing and Resolving Conflict | 3 |
| 2 | How Mediation Works | 43 |
| Pt. 2 | Laying the Groundwork for Effective Mediation | |
| 3 | Managing Initial Contacts with the Disputing Parties | 85 |
| 4 | Selecting a Strategy to Guide Mediation | 102 |
| 5 | Collecting and Analyzing Background Information | 118 |
| 6 | Designing a Detailed Plan for Mediation | 145 |
| 7 | Building Trust and Cooperation | 166 |
| Pt. 3 | Conducting Productive Mediations | |
| 8 | Beginning the Mediation Session | 211 |
| 9 | Defining Issues and Setting an Agenda | 232 |
| 10 | Uncovering Hidden Interests of the Disputing Parties | 252 |
| 11 | Generating Options for Settlement | 269 |
| Pt. 4 | Reaching Settlement | |
| 12 | Assessing Options for Settlement | 297 |
| 13 | Conducting Final Bargaining and Reaching Closure | 309 |
| 14 | Achieving Formal Agreement or Settlement | 348 |
| 15 | Strategies for Dealing with Special Situations | 368 |
| 16 | Strategies for Multiparty Mediation | 427 |
| 17 | Toward an Excellent Practice of Mediation | 442 |
| Conclusion: Challenges for the Growth and Development of Mediation | 466 | |
| Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility | 472 | |
| Resource B: Mediation Services Agreement: Sample Waiver and Consent Form | 477 | |
| Resource C: Settlement Documentation Form: Sample Memorandum of Understanding | 481 | |
| Resource D: List of Professional Associations and Organizations, Journals, and Training Resources | 483 | |
| References | 521 | |
| About the Author | 549 | |
| Name Index | 551 | |
| Subject Index | 559 |
Subjects
Law
General & Miscellaneous Law Remedies - Alternative Dispute Resolution - Law
Nonfiction Law General & Miscellaneous Law
Self Improvement Psychological Self-Help Stress & Anxiety Management - Self - Help
Self Improvement Relationships Social Interactions in Relationships
Self Improvement See All Relationships
Self Improvement See All Self - Improvement
Political Books & Current Events Books Law General & Miscellaneous Law
General & Miscellaneous Law Remedies - Alternative Dispute Resolution - LawNonfiction
Law General & Miscellaneous LawSelf Improvement
Psychological Self-Help Stress & Anxiety Management - Self - HelpSelf Improvement
Relationships Social Interactions in RelationshipsSelf Improvement
See All RelationshipsSelf Improvement
See All Self - ImprovementPolitical Books & Current Events Books
Law General & Miscellaneous Law