The Heart of Coaching »

This Revised Edition reflects feedback from hundreds of readers and coaching workshop participants over the last several years. The new revised process model is more powerful and user-friendly than ever, and serves as a guide for establishing coaching relationships as well as HOW TO conduct the actual coaching conversation.

The premise of this book is simple: "As coaching becomes a predominant cultural practice it will create a performance-focused, feedback-rich organization capable of creating and sustaining a competitive advantage." This is the business case for coaching in today's real world.

The Heart of Coaching introduces Transformational Coaching - a very powerful process for communicating performance feedback. It is a fundamentally different way of approaching how we work with others. It creates egalitarian, mutually supportive, high-trust relationships between people (Boss, Peers, and Direct Reports) that shifts from the traditional boss/subordinate/competitor roles to a partnership. "BOSSES" becoming "COACHES" forms the foundation for coaching to flow 360 throughout the culture.

Transformational Coaching is the requisite skill for today's leaders, managers, supervisors, and entire teams who choose to enhance their personal effectiveness and team performance.

Chapter 1: Why Coach?

Chapter 2: Transformational Coaching Defined

Chapter 3: An Overview of the Transformational Coaching Process

Chapter 4: The Foundation Phase

Chapter 5: The Learning Loop

Chapter 6: The Forwarding-the-Action Phase

Chapter 7: Coaching Language

Chapter 8: Coaching Through Dialogue

Chapter 9: Special Coaching Situations

Part Two: The Heart of the Transformational Coach

Chapter 10: Why Does a Coach Need Heart?

Chapter 11: Communication Filters

Chapter 12: Coaching Styles

Chapter 13: Miscellaneous Coaching Tips

Chapter 14: Self-Esteem and Healing

Chapter 15: Transformational Coaches Are Role Models

Part Three: Creating a High-Performance Coaching Culture

Chapter 16: The Vision of High Performance

Chapter 17: Creating a High-Performance Organization

Epilogue: Coaching Is a Journey

Appendices