The Flawless Consulting Fieldbook and Companion: A Guide to Understanding Your Expertise » (1st Edition)

PETER BLOCK has been a consultant and speaker all over the world for more than thirty years. He is the founder of two well-know training and consulting firms, Designed learning and Block Petreall Weisbord, and the author of three best-selling books, Flawless Consulting (1981; 2000) The Empowered Manager (1987) and Stewardship (1993)). Peter has received several national awards for outstanding contributions to his field, is the creator of the Staff Consulting Workshops, and has joined with the American for Quality and Participation to create the School for Managing and Leading Change.

This book takes up where Flawless Consulting, 2nd Edition let off. The Fieldbook is packed with sample scenarios, case studies, and client-consultant dialogues to show readers what "Flawless Consulting" is really all about. And the Fieldbook takes the practical approach of Flawless one step closer, including more hands-on tools, action plans, and implementation checklists.

A Consultant by Any Other Name...

Techniques Are Not Enough

Flawless Consulting

Contracting Overview

The Contracting Meeting

The Agonies of Contracting

The Internal Consultant

Understanding Resistance

Dealing with Resistance

From Diagnosis to Discovery

Getting the Data

Whole System Discovery

Preparing for Feedback

Managing the Feedback Meeting

Implementation

Strategies of Engagement

Some Tools for Engagement

Ethics and the Shadow Side of Consulting

The Heart of the Matter

Appendix

Suggestions for Further Reading