The Dynamics of Conflict Resolution: A Practitioner's Guide » (1st Edition)

Conflict resolution is a creative, interactive, and fluid process that requires more than a core of knowledge and a set of tools. To be done successfully, it demands of the conflict resolver a constant internal focus and an evolving awareness of the shifts occurring between the parties being helped. This important guide is the first to illuminate the deep thinking processes behind the professional practices of successful conflict resolvers.

Written by an internationally recognized trainer and innovative leader in mediation and conflict resolution, this original guide presents practitioners with ways of thinking that can lead others to reconciliation, empowerment, personal change, healing, growth, and social justice. The author offers vivid examples from interpersonal, community, organizational, labor management, environmental, public policy, and international disputes, giving readers not only powerful concepts but anchoring stories that will enable them to become more effective negotiators, facilitators, and mediators.

About the Author:
Bernard S. Mayer, PhD. Is a partner at CDR Associates, which provides democratic decision making and conflict management assistance to businesses, governmental agencies, professionals, and organizations in the public sector. Since the 1970s, he has worked as a mediator, facilitator, trainer, researcher, program administrator, and dispute systems designer. He lives in Boulder, Colorado.

Booknews

Mayer, a longtime professional mediator, discusses ways that conflict resolution specialists can productively think about conflict and resolution in order to help them be effective as negotiators, facilitators, mediators, and communicators. The first four chapters present concepts that are helpful in understanding the process of conflict. The remaining seven chapters discuss the resolution process in detail. Annotation c. Book News, Inc., Portland, OR (booknews.com)