List Books » Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Authors: The Culinary Institute of America
ISBN-13: 9780471380221, ISBN-10: 0471380229
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: January 2001
Edition: Older Edition
Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelors and associate degrees in culinary arts and baking and pastry arts. Courses for foodservice professionals are offered at the colleges main campus in Hyde Park, New York, and at its additional campus for continuing education, The Culinary Institute of America at Greystone, in St. Helena, California.
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Industry surveys consistently show that service is the number one reason that people come back to a restaurantor dine elsewhere. With competition increasing for todays dining dollar, restaurants must go beyond culinary excellence to ensure their success. They must offer Remarkable ServiceSM, the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty.
This book offers unique, comprehensive coverage of the principles, standards, and practices that are the hallmark of truly Remarkable ServiceSM. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nations most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.
Remarkable ServiceSM places detailed practical information within the framework of Nine Basic Principles of Hospitality and Service. These critical principles provide the foundation for building an outstanding customer service program in any setting, from informal to fine dining. Filled with invaluable real-life examples and important dos and donts, this book gives both new and veteran serversand their managersthe skills, confidence, and flexibility to bring Remarkable ServiceSM to virtually any situationand keep customers coming back for more.
The Culinary Institute has produced a clearly written, well- illustrated guide to restaurant service that also includes details of food and dining history to make this an unusually interesting didactic work. The text is designed for fine restaurants of all types, where diners are seated and served more than one course, with descriptions of table setting, when to bring drinks, how to deal with mistakes, how to organize staff, etc. Appendices provide a glossary of culinary terms and a selection of sample forms. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Foreword | VII | |
Introduction | IX | |
Chapter 1 | The Nine Basic Principles of Hospitality and Service | 1 |
Chapter 2 | Styles of Table Service: Classic to Modern | 21 |
Chapter 3 | Dining Room Organization and Personnel | 39 |
Chapter 4 | The Front Door | 49 |
Chapter 5 | Getting Ready for Service | 73 |
Chapter 6 | Serving Guests: The Main Event | 103 |
Chapter 7 | Beverage Service | 123 |
Chapter 8 | Wine Service | 137 |
Chapter 9 | Farewells | 159 |
Chapter 10 | Special Service Challenges | 173 |
Chapter 11 | Special Functions | 183 |
Chapter 12 | Money Handling: Taking Care of Business | 193 |
Chapter 13 | Safety and Sanitation | 205 |
Afterword | 219 | |
Appendix A | 221 | |
Glossary of Technical Terms | ||
Frequently Confused Culinary Terms | ||
Glossary of Restaurant Slang Terms | ||
Appendix B | 257 | |
Sample Forms | ||
Bibliography | 265 | |
Periodicals | ||
Government, Trade, and Professional Groups | ||
Internet Sources | ||
Recommended Videotapes | ||
Index | 277 |