Practice What You Preach: What Managers Must Do to Create a High Achievement Culture » (First Free Press Trade Paperback Edition)

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Are employee attitudes correlated with financial success? Yes! Firms perceived by their employees to actually practice what they preach are more financially successful than their competitors. Employee commitment causes improvement in financial performance.

Publishers Weekly

Maister, a professional service consultant, surveyed 6,500 employees at 50 worldwide companies to evaluate the relationship between company financial performance and employee satisfaction and loyalty. He found a direct and dramatic correlation. Here, he offers detailed commentary from CEOs, managers and staffers, and analysis of the survey results. Bosses in all kinds of companies will benefit from his solid advice, which should be required reading for executives and upper level managers. (June) Copyright 2001 Cahners Business Information.