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Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance » (1st Edition)

Book cover image of Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance by Douglas Max

Authors: Douglas Max, Robert Bacal
ISBN-13: 9780071408387, ISBN-10: 007140838X
Format: Paperback
Publisher: McGraw-Hill Companies, The
Date Published: November 2002
Edition: 1st Edition

Author Biography: Douglas Max

Douglas Max is Managing Director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills.

Robert Bacal is an author of Managing Performance and The Complete Idiot's Guide to Consulting and other books dealing with human resources issues.

Book Synopsis

Writing Performance Reviews is as Easy as Looking Up the Right Phrase!

Finding the right words to assess and describe your employees' performance is an important—and time consuming—exercise for any manager. Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases that you can use to describe any employee's performance in 74 different skill areas. The phrases are grouped into five employee performance levels:

Outstanding
Exceeds expectations
Meets expectations
Needs improvement
Unacceptable

You can use these phrases to:

Craft a carefully worded and accurate assessment
Document behaviors and accomplishments
Specify areas of excellence or poor performance
Guide and develop promising workers
Make the entire review process more productive for yourself, your organization, and those who report to you

Complete with a step-by-step primer on how to plan, conduct, and write a performance appraisal, Perfect Phrases for Performance Reviews is an indispensable resource for managers who want to write fair, accurate reviews that help every employee become more productive.

Douglas Max is Managing Director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills.

Robert Bacal is an author of Managing Performance and The Complete Idiot's Guide to Consulting and other books dealing with human resources issues.

	Preface	xiii
Part 1	Background for Conducting Performance Reviews	1
	How to Plan, Conduct, and Write a Performance Review	3
	Setting Performance Goals	4
	Documenting Critical Incidents and Significant Behaviors	7
	Common Performance Review Errors	9
	Legal Issues	12
	Conducting the Review	13
	Making the Session Go Smoothly	18
	How to Talk About Salary	20
	Perfect Phrases for Performance Reviews	20
Part 2	Examples of Forms for Performance Reviews	23
Part 3	Perfect Phrases for Performance Appraisal	33
	Topics Listed Alphabetically
	Accuracy	41
	Administrative Skills	42
	Analytic Skills	44
	Appraisal and Evaluation Skills	46
	Attendance	48
	Attitude or Approach to Work	50
	Coaching	52
	Communication Skills, Verbal	54
	Communication Skills, Written	56
	Computer Skills	58
	Conflict Management	60
	Cooperation	62
	Cost Cutting	64
	Creativity	65
	Customer Relations	67
	Data Entry	69
	Deadlines, Ability to Meet	71
	Decision Making	72
	Dedication to Job/Work	74
	Delegation	76
	Dependability	78
	Development of Subordinates	80
	Equal Opportunity/Diversity	82
	Ethical Behavior	84
	Feedback, Receiving and Giving	86
	Financial Management	88
	Flexibility	90
	General Job Skills	91
	Goal Achievement	93
	Goal and Objective Setting	94
	Grooming and Appearance	96
	Initiative	98
	Interpersonal Skills	100
	Judgment	102
	Knowledge of Company Processes	104
	Knowledge of Job	105
	Leadership Skills	107
	Listening Skills	110
	Long-Range Planning	111
	Management Control	112
	Management Skills	114
	Managing Details	116
	Managing Expenses	117
	Mechanical Skills	118
	Multi-Tasking	120
	Negotiating Skills	122
	Organizing Skills	124
	Orientation to Work	125
	Participative Management	126
	Personal Growth	127
	Persuasiveness	128
	Phone Skills	130
	Physical Abilities	132
	Planning and Scheduling	133
	Political Skills	134
	Potential for Advancement	136
	Problem Solving	137
	Productivity	139
	Product Knowledge	141
	Professionalism	143
	Programming Skills	144
	Project Management	146
	Quality Management	148
	Quality of Work	150
	Quantity of Work	152
	Research Abilities	153
	Resource Use	154
	Safety	155
	Sales Ability	157
	Stress, Ability to Work Under	159
	Supervisory Skills	161
	Teamwork	163
	Technical Skills	165
	Time Management Skills	167
	Topics by Job Category
	General Job Skills/Traits
	Accuracy	41
	Administrative Skills	42
	Attendance	48
	Customer Relations	67
	General Job Skills	91
	Interpersonal Skills	100
	Judgment	102
	Knowledge of Company Processes	104
	Knowledge of Job	105
	Productivity	139
	Safety	155
	Stress, Ability to Work Under	159
	Technical Skills
	Analytic Skills	44
	Computer Skills	58
	Data Entry	69
	Mechanical Skills	118
	Problem Solving	137
	Product Knowledge	141
	Programming Skills	144
	Research Abilities	153
	Technical Skills	165
	Productivity
	Cost Cutting	64
	Deadlines, Ability to Meet	71
	Decision Making	72
	Financial Management	88
	Goal Achievement	93
	Goal and Objective Setting	94
	Long-Range Planning	111
	Managing Details	116
	Organizing Skills	124
	Productivity	139
	Project Management	146
	Quality Management	148
	Quality of Work	150
	Quantity of Work	152
	Resource Use	154
	Sales Ability	157
	Time Management Skills	167
	Management/Leadership/Supervisory
	Appraisal and Evaluation Skills	46
	Coaching	52
	Delegation	76
	Development of Subordinates	80
	Equal Opportunity/Diversity	82
	Leadership Skills	107
	Management Control
	Management Skills	114
	Managing Expenses	117
	Participative Management	126
	Planning and Scheduling	133
	Supervisory Skills	161
	Communications/Interpersonal
	Communication Skills, Verbal	54
	Communication Skills, Written	56
	Conflict Management	60
	Feedback, Receiving and Giving	86
	Listening Skills	110
	Negotiating Skills	122
	Phone Skills	130
	Political Skills	134
	Teamwork	163
	Personal Qualities/Characteristics
	Attitude or Approach to Work	50
	Cooperation	62
	Creativity	65
	Dedication to Job/Work	74
	Dependability	78
	Ethical Behavior	84
	Flexibility	90
	Grooming and Appearance	96
	Initiative	98
	Orientation to Work	125
	Personal Growth	127
	Persuasiveness	128
	Physical Abilities	132
	Potential for Advancement	136
	Professionalism	143
Appendix A.	Ten Mistakes Managers Make When Conducting Performance Appraisals	169
Appendix B.	Seven Mistakes Employees Make During Performance Appraisals	173

Subjects

Business Books

Human Resources

Employees - Evaluation
Business Books

Management & Leadership

Employee Relations & Supervision

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Category Books

Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance » (1st Edition)

Author Biography: Douglas Max

Book Synopsis

Table of Contents

Subjects