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Out of the Crisis » (1st Edition)

Authors: W. Edwards Deming
ISBN-13: 9780262541152, ISBN-10: 0262541157
Format: Paperback
Publisher: MIT Press
Date Published: August 2000
Edition: 1st Edition

Deming offers a theory of management based on his famous 14 Points for Management.

	About the Author
	Preface
	Acknowledgments
1	Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market	1
2	Principles for Transformation of Western Management	18
3	Diseases and Obstacles	97
4	When? How Long?	149
5	Questions to Help Managers	156
6	Quality and the Consumer	167
7	Quality and Productivity in Service Organizations	183
8	Some New Principles of Training and Leadership	248
9	Operational Definitions, Conformance, Performance	276
10	Standards and Regulations	297
11	Common Causes and Special Causes of Improvement, Stable System	309
12	More Examples of Improvement Downstream	371
13	Some Disappointments in Great Ideas	388
14	Two Reports to Management	397
15	Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product	407
16	Organization for Improvement of Quality and Productivity	465
17	Some Illustrations for Improvement of Living	475
18	Appendix: Transformation in Japan	486
	Index	493