List Books » Flying High: How JetBlue Founder and CEO David Neeleman Beats the Competition... Even in the World's Most Turbulent Industry
Authors: James Wynbrandt
ISBN-13: 9780471756989, ISBN-10: 0471756989
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: March 2006
Edition: (Non-applicable)
James Wynbrandt is a New Yorkbased author and award-winning aviation and business reporter. He is a regular contributor to numerous high-profile aviation publications, including Smithsonian Air and Space, Plane & Pilot, General Aviation News, Southern Aviator, and Pilot Journal. A licensed pilot, Wynbrandt has been following JetBlue since the company's founding. His articles on business and aviation have also appeared in the New York Times, Management Review, Computer and Electronics Marketing, Flying, and Aspen Magazine, among others.
"While Flying High tells the tale of JetBluefrom how it was founded to the way in which it operates todaythis book is the story of David Neeleman. Throughout this fascinating journey, youll discover the management techniques Neeleman has developed and used over the years, which most observers credit for JetBlues unparalleled accomplishments. While he applies these rules to running JetBlue, they are truly applicable to every business in every industry."
From the Introduction
JetBlue is the most impressive airline startup in history and an amazing success story. Its consistent record of profitability has made the carrier shine in an industry thats full of red ink.
Behind it all stands David NeelemanJetBlues young, brash, bold, and uncompromising founder and CEO.
Flying High traces Neelemans spectacular journey from soft-spoken Mormon missionary to the top of the American airline industry. Full of insightful details and interviews with Neelemans friends, associates, and prominent figures in both business and aviation, Flying High offers an up-close look at how he built a successful companyand changed an entire industryby breaking the rules and taking good care of his customers. Among other things, youll discover how Neeleman:
Introduction.
CHAPTER 1: The Journey Begins.
CHAPTER 2: Have I Got a Deal for You.
CHAPTER 3: Morris Air Spreads Its Wings.
CHAPTER 4: Off to Southwest.
CHAPTER 5: Opening Up New Skies.
CHAPTER 6: A Different Kind of Airline.
CHAPTER 7: Preparing for Departure.
CHAPTER 8: JetBlue Takes Flight.
CHAPTER 9: Making Air Travel Entertaining.
CHAPTER 10: Keeping Customers Happy.
CHAPTER 11: The Technology Advantage.
CHAPTER 12: Getting the Word Out in Style.
CHAPTER 13: Dealing with Disaster.
CHAPTER 14: Preserving the Culture.
CHAPTER 15: Looking to the Future.
CHAPTER 16: David Neeleman’s Rules for Succeeding in Any Business.
JetBlue Timeline.
Acknowledgments.
Notes.
Index.