Flawless Consulting: A Guide to Getting Your Expertise Used » (2nd Edition)

PETER BLOCK is the president of Peter Block Company and also Designed Learning. Peter is a well-known and respected speaker and consultant, with clients all over the world, including Arthur Anderson, and Ford Motor Corporation. He received his master's degree in industrial administration from Yale University. He lives in Mystic, Connecticut.

Flawless Consulting, the best-selling consulting book of all time, has been the consultant's bible for over 15 years. While other books on consulting outline theories for understanding organizations or for implementing interventions, Flawless Consulting actually describes and demonstrates ways of behaving with clients. This new edition includes illustrative examples, case studies, exercises, and commentary on pitfalls. This book lays the groundwork for dealing effectively with clients, peers, and others. Anyone who must communicate in a professional context will find scores of lessons to apply to their jobs.

Preface ..... v
Chapter 1: A Consultant by Any Other Name... ..... 1
Chapter 2: Techniques Are Not enough ..... 11
Chapter 3: Flawless Consulting ..... 31
Chapter 4: Contracting Overview ..... 42
Chapter 5: The Contracting Meeting ..... 55
Chapter 6: The Agonies of Contracting ..... 87
Chapter 7: The Internal Consultant ..... 105
Chapter 8: Understanding Resistance ..... 113
Chapter 9: Dealing with Resistance ..... 131
Chapter 10: Diagnosis Concepts ..... 141
Chapter 11: Getting the Data ..... 153
Chapter 12: Preparing for Feedback ..... 167
Chapter 13: Managing the Feedback Meeting ..... 175
Chapter 14: After the Preliminary Events Are Over ..... 191
Appendix: Another Checklist You Can Use ..... 197
Suggestions for Further Reading ..... 211
Acknowledgements ..... 213
About the Author ..... 215