Authors: Mary Ellen Guffey
ISBN-13: 9780324588002, ISBN-10: 0324588003
Format: Paperback
Publisher: Cengage Learning
Date Published: January 2009
Edition: 8th Edition
A dedicated professional, Mary Ellen Guffey is Professor Emerita of Business from Los Angeles Pierce College. She has taught business communication and business English topics for more than thirty years and has written several market-leading, internationally acclaimed textbooks, including BUSINESS COMMUNICATION: PROCESS AND PRODUCT and ESSENTIALS OF BUSINESS COMMUNICATION. A teacher's teacher and leader in the field, Dr. Guffey partners with and mentors hundreds of business communication instructors across the country. Her newsletters have a loyal readership around the world while her workshops, articles, websites and other teaching materials help instructors with all levels of experience achieve better results in their courses.
This cost-effective textbook/workbook/handbook presents a streamlined approach to business communication that includes comprehensive Web resources and unparalleled author support for instructors and students. ESSENTIALS provides a four-in-one learning package: (1) authoritative text, (2) practical workbook, (3) self-teaching grammar/mechanics handbook, and (4) premium Web site (www.meguffey.com). Especially effective for students with outdated or inadequate language skills, ESSENTIALS offers extraordinary digital and printed exercises to help students build confidence as they review grammar, punctuation, and writing guidelines. Textbook chapters teach basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic model documents and structured writing assignments build lasting workplace skills. The Eighth Edition of this award-winning favorite features increased coverage of professionalism, employment communication, and communication technology in the workplace.
This single volume comprises a textbook, a workbook, and a grammar reference manual. Emphasizing the process of writing and the application of technology to communication, chapters cover basic skills and concepts, routine business messages, persuasive writing, negative and special messages, data reporting, and communications necessary in gaining employment. Appendixes include a reference guide to document formats, proofreading marks, and documentation formats. An accompanying CD-ROM provides material on visual aids in presentations. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Unit 1 | Laying Communication Foundations | 1 |
Ch. 1 | Communicating in Business Today | 3 |
Ch. 2 | Using Words Skillfully | 23 |
Ch. 3 | Developing Tone and Style | 39 |
Unit 2 | Applying the Direct Strategy | 59 |
Ch. 4 | The Process of Writing Effective Sentences, Paragraphs, and Messages | 61 |
Ch. 5 | Memorandums That Inform, Request, and Respond | 87 |
Ch. 6 | Letters That Make Routine Requests | 113 |
Ch. 7 | Letters That Respond Positively | 139 |
Unit 3 | Applying the Indirect Strategy | 165 |
Ch. 8 | Letters and Memos That Carry Negative News | 167 |
Ch. 9 | Letters and Memos That Persuade | 197 |
Ch. 10 | Special Messages | 223 |
Unit 4 | Expanding Communication Skills | 243 |
Ch. 11 | Informal Reports | 245 |
Ch. 12 | Formal Reports | 277 |
Ch. 13 | Communication for Employment | 305 |
Ch. 14 | Listening and Speaking | 339 |
App. 1 Formatting Letters and Memorandums | 365 | |
App. 2 Correction Symbols | 373 | |
App. 3 Documenting Data | 379 | |
Grammar/Mechanics Handbook | 385 | |
Index | 1-1 |