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Essentials of Business Communication (with www.meguffey.com Printed Access Card) » (8th Edition)

Book cover image of Essentials of Business Communication (with www.meguffey.com Printed Access Card) by Mary Ellen Guffey

Authors: Mary Ellen Guffey
ISBN-13: 9780324588002, ISBN-10: 0324588003
Format: Paperback
Publisher: Cengage Learning
Date Published: January 2009
Edition: 8th Edition

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Author Biography: Mary Ellen Guffey

A dedicated professional, Mary Ellen Guffey is Professor Emerita of Business from Los Angeles Pierce College. She has taught business communication and business English topics for more than thirty years and has written several market-leading, internationally acclaimed textbooks, including BUSINESS COMMUNICATION: PROCESS AND PRODUCT and ESSENTIALS OF BUSINESS COMMUNICATION. A teacher's teacher and leader in the field, Dr. Guffey partners with and mentors hundreds of business communication instructors across the country. Her newsletters have a loyal readership around the world while her workshops, articles, websites and other teaching materials help instructors with all levels of experience achieve better results in their courses.

Book Synopsis

This cost-effective textbook/workbook/handbook presents a streamlined approach to business communication that includes comprehensive Web resources and unparalleled author support for instructors and students. ESSENTIALS provides a four-in-one learning package: (1) authoritative text, (2) practical workbook, (3) self-teaching grammar/mechanics handbook, and (4) premium Web site (www.meguffey.com). Especially effective for students with outdated or inadequate language skills, ESSENTIALS offers extraordinary digital and printed exercises to help students build confidence as they review grammar, punctuation, and writing guidelines. Textbook chapters teach basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic model documents and structured writing assignments build lasting workplace skills. The Eighth Edition of this award-winning favorite features increased coverage of professionalism, employment communication, and communication technology in the workplace.

Booknews

This single volume comprises a textbook, a workbook, and a grammar reference manual. Emphasizing the process of writing and the application of technology to communication, chapters cover basic skills and concepts, routine business messages, persuasive writing, negative and special messages, data reporting, and communications necessary in gaining employment. Appendixes include a reference guide to document formats, proofreading marks, and documentation formats. An accompanying CD-ROM provides material on visual aids in presentations. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents

Unit 1Laying Communication Foundations1
Ch. 1Communicating in Business Today3
Ch. 2Using Words Skillfully23
Ch. 3Developing Tone and Style39
Unit 2Applying the Direct Strategy59
Ch. 4The Process of Writing Effective Sentences, Paragraphs, and Messages61
Ch. 5Memorandums That Inform, Request, and Respond87
Ch. 6Letters That Make Routine Requests113
Ch. 7Letters That Respond Positively139
Unit 3Applying the Indirect Strategy165
Ch. 8Letters and Memos That Carry Negative News167
Ch. 9Letters and Memos That Persuade197
Ch. 10Special Messages223
Unit 4Expanding Communication Skills243
Ch. 11Informal Reports245
Ch. 12Formal Reports277
Ch. 13Communication for Employment305
Ch. 14Listening and Speaking339
App. 1 Formatting Letters and Memorandums365
App. 2 Correction Symbols373
App. 3 Documenting Data379
Grammar/Mechanics Handbook385
Index1-1

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