Category Books

Effective Consumer Complaining: Win - Don't Whine »

Authors: Ola Kaufman
ISBN-13: 9780738803784, ISBN-10: 0738803782
Format: Hardcover
Publisher: Xlibris Corporation
Date Published: August 1999
Edition: (Non-applicable)

Author Biography: Ola Kaufman

Book Synopsis

	Introduction	9
Section 1	Buying and Selling-Beware
	You Didn't Order it--Who Pays for It?	15
	Advertising Price vs Real Price	18
	Bait and Switch Schemes	20
	Media False Advertising	22
	"I Can Get It for You Wholesale!"	25
	"Hello" Telemarketing is Calling You	28
	Rules for Buying by Phone or Mail	30
	Beware the Door-To-Door Approach	33
	The Multibillion Funeral Industry Waits for Each of Us	35
	Getting off Mailing Lists	39
	Contest Winners--Oh Yeah!	44
	Work-At-Home Schemes	48
	Energy Savers--True or False?	51
	Coupons--Savings or Trouble?	53
	When is A Charity Not A Charity?	56
Section 2	Protecting Yourself and Others
	Hey! What's This Extra Expense Tucked in Here?	63
	Putting Everything into One Humongous Debt	66
	How to Fight A Computer	68
	Those Dreaded Collection Agencies	71
	Credit Cards--Good or Bad?	74
	Is It A Home or A Money Pit?	79
	Specific Home Improvements	82
	Dry Cleaning Woes	88
	Ditto for Carpet Cleaning	90
	Moving Day Headaches	91
	Your Right to Buy or Rent	95
	900 Numbers--Fact, Fun or Fraud?	99
	Investment Swindlers on the Prowl	102
	Protecting Your Social Security Number	107
	Life Insurance Scams	110
	Living Trust Scams	114
	Protecting Seniors from Financial Abuse	116
	Banks--Friends or Enemies	120
	Finding an Honest Financial Advisor	125
Section 3	Self-Improvement...Costly
	No More 9 to 5	131
	Want to be A Star? Or A Model?	134
	Keeping the "Bod" in Shape	137
	Lose Weight Along with Your Money	140
	Don't Be A Dancing Fool	142
	My Hair Looks Like the Cookie Monster!	144
	Climbing the Education Ladder	146
	Man's Best Friend--But Not on My Lawn!	148
	Love Thy Neighbor--Impossible!	150
	When Restaurants Become Expensive Suffering	154
	Ruined Vacations	158
	Child Care--Avoiding the Horrors	170
	What Have You Invented Lately?	173
	Check the Date on Food Purchases	178
	City Water VS Home Treatment Unit	180
	Nobody Told Me!	183
	Ten Quickies	186
Section 4	America's Love/Hate...Cars
	So You Bought A Lemon	191
	Paying for Repairs Never Made	196
	Automobile Repair Scares	198
	Phoney Car Accidents and Injuries	201
	To Lease or Not to Lease	209
	Ripped Off by Neglect--Auto Insurance	211
	Contract Manipulations	214
	Potpourri of Advice for Car Owners	217
	"They Killed My Car!"	220
Section 5	The Path of Legal Action
	A Trip Through Small Claims Court	229
	The Ins and Outs of Arbitration	246
Section 6	Resource Directory
	Searching for Vital Records--Birth, Death, Marriage, Divorce	253
	Federal Information Centers and Agencies	264
	Federal Trade Commission, Regional Offices	266
	National Consumer Organizations	268
	More Federal Agencies Offering Help	273
	General Information	277
	Interesting to Know	278
	Comprehensive Sample Letter	279
	Why I Felt Compelled to Write This Book	281

Subjects

Business Books

Marketing & Sales

Customer Service
Reference

Consumer Guides

Consumer complaints
Nonfiction

Reference

Consumer Guides

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Effective Consumer Complaining: Win - Don't Whine »

Author Biography: Ola Kaufman

Book Synopsis

Table of Contents

Subjects