Consumer complaints Books

Books: Page 1 (1 - 8 of 8)

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  You Don't Need a Lawyer (To Write Complaint Letters That Work)

  Author: James Kramon
  ISBN-13: 9780761140382, ISBN-10: 0761140387
  Publisher: Workman Publishing Company, Inc.
  Date: October 2005
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  Knock Your Socks off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

  Author: Kristin Anderson
  ISBN-13: 9780814478844, ISBN-10: 0814478840
  Publisher: AMACOM
  Date: September 1995
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  Shocked, Appalled, and Dismayed: How To Write Letters of Complaint That Get Results

  Author: Ellen Phillips
  ISBN-13: 9780375701207, ISBN-10: 0375701206
  Publisher: Knopf Doubleday Publishing Group
  Date: December 1998
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  101+ Complaint Letters That Get Results

  Author: Janet Rubel
  ISBN-13: 9781572485631, ISBN-10: 1572485639
  Publisher: Sourcebooks, Incorporated
  Date: September 2006
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  Complaint Management: The Heart of CRM (1st Edition)

  Author: Bernd Stauss
  ISBN-13: 9780324202649, ISBN-10: 0324202644
  Publisher: Cengage Learning
  Date: February 2005
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  Two Sides to Every Coin...The Customer Isn't Always Right!

  Author: Naomi Black
  ISBN-13: 9780975361801, ISBN-10: 0975361805
  Publisher: DNJ Books
  Date: May 2004
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  Effective Consumer Complaining: Win - Don't Whine

  Author: Ola Kaufman
  ISBN-13: 9780738803784, ISBN-10: 0738803782
  Publisher: Xlibris Corporation
  Date: August 1999
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  Loyal for Life (1ST)

  Author: John Tschohl
  ISBN-13: 9780963626882, ISBN-10: 0963626884
  Publisher: Best Seller's Publishing MN
  Date: September 2005

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