List Books » Customer-Centered Products: Creating Successful Products Through Smart Requirements Management
Authors: Ivy F. Hooks, Kristin A. Farry, Kristin A. Farry
ISBN-13: 9780814405680, ISBN-10: 0814405681
Format: Hardcover
Publisher: AMACOM
Date Published: October 2000
Edition: (Non-applicable)
"Ivy F. Hooks (Fair Oaks Ranch, TX) is president and CEO of Compliance Automation, Inc. She has provided training and consulting in requirements for a variety of corporations and government organizations, including Kodak and NASA.
Kristin A. Farry (Friendswood, TX) is an engineer with over two decades' experience in aerospace, robotics, and biomedical engineering."
When your product development process fails, do you blame scarce resources or unforeseen technical challenges? Those may be factors, of course, but most product failures and development rework can be traced to a poor understanding of customer-centered needs and requirements. This book will show you, as a manager, how to prevent failure by guiding and empowering your people to define and understand the right requirements early in the product development cycle.
Drawing on their 50 combined years of real-world product development experience in many industries-including aerospace, medical, transportation, insurance, and military applications-the authors spell out exactly what's involved in "doing it right the first time." They provide tested methods for defining hardware and service products as well as software, a true rarity in handbooks on requirements.
Whether you manage product development, procurement, or service, it's possible, and even likely, that you lack formal training in requirements definition and management. This book fills that educational gap by offering the necessary fundamentals and framework. Uniquely, it helps you examine your organization's culture and work environment with an eye toward how it helps or hinders product development. It also positions you to take advantage of automated tools for managing requirements, with proven techniques for increasing efficiency
Through step-by-step analysis and enlightening reallife examples, you'll learn how to:
By improving the fit between your products and your customers' needs, and by streamlining your development process, you'll achieve the Holy Grail of product development. Let Customer-Centered Products show you how to make your products "faster" and "cheaper"without sacrificing "better."
Shows how to define and understand the right requirements early in the product development cycle, providing tested methods for defining hardware and service products as well as software. Explains fundamentals of requirements definition and management, and shows how to analyze an organization's culture and work environment with an eye toward how it helps or hinders product development. Hooks is president and CEO of a training and consulting firm. Farry is an engineer and pilot, and cofounder and president of a bionics company. Annotation c. Book News, Inc., Portland, OR (booknews.com)