Communication for Nurses: How to Prevent Harmful Events and Promote Patient Safety »

This exceptional book for nurses and nursing students guides the development of the comprehensive, professional communication skills to prevent errors that result in patient injuries and death. With a patient-safety focus, thorough coverage of communication and extensive, interactive ancillaries, it demonstrates how communication is tied to desired clinical outcomes.

Unit 1 Interpersonal Communication: The Foundation for Patient-Safe Communication 1

Chapter 1 Communication and Patient Safety: Understanding the Connection 3

Chapter 2 The Patient-Safe Transformational Model of Communication 11

Chapter 3 Communicator Perceptions, Self-Concept, and Self-Esteem Within the Core of the Transformational Model 29

Chapter 4 Creating Common Meaning to Attain Transformational Outcomes 45

Chapter 5 Culture and Gender Issues in Patient-Safe Communication 61

Unit 2 Nurse-Patient Communication: Patient-Safe Communication in Professional Relationships 77

Chapter 6 Introduction to Nurse-Patient Relationships 79

Chapter 7 Patient Safety Risk Factors Affecting Communication Climates 93

Chapter 8 The Patient-Safe Communication Strategy of Touch 105

Chapter 9 The Patient-Safe Communication Strategy of Humor 119

Chapter 10 Nurse-Patient Relationships During Grief, Mourning, and Loss 131

Chapter 11 Patient-Safe Communication and Patient Education 143

Unit 3 Health-Care Team Communication: Group Processes and Patient-Safe Communication Among Team Members 157

Chapter 12 Patient Safety Communication Risk Factors in Nursing Work Systems 159

Chapter 13 Health-Care Team Collaborative Patient-Safe Communication Strategies 177