Authors: Ferdinand F. Fournies
ISBN-13: 9780071352932, ISBN-10: 0071352937
Format: Paperback
Publisher: McGraw-Hill Companies, The
Date Published: November 1999
Edition: REVISED
Ferdinand F. Fournies is an internationally known consultant, speaker, and former professor at Columbia University’s Graduate School of Business.
A New and Updated Edition of the Classic Guide to Coaching.
Coaching has proven to be one of the most powerful one-on-one management techniques for getting the best out of every employee. And Coaching for Improved Work Performance stands as one of the most practical guides for effectively coaching all levels of employees in any workplace situation. For decades, managers around the world have turned to best-selling author Ferdinand Fournies for solutions to their toughest coaching problems. Now, this classic has been fully updated to help managers face the challenges of today's rapidly changing workplace, from absenteeism, high turnover, and teams to flextime, job sharing, telecommuting, and keeping employees up to speed on new technologies.
With brand new case studies and all new face-to-face interventions, this guide is the one must-have coaching reference all managers need on their desks to help them keep their employees more productive and more focused, as well as more satisfied and happier at work!
Ferdinand F. Fournies is an internationally known consultant, speaker, and former professor at Columbia University’s Graduate School of Business.
Introduction | ||
Ch. 1 | Why Managers Fail as Coaches | 1 |
Ch. 2 | So What Does All This Mean? | 12 |
Ch. 3 | Motivation - The Theories You Can and Can't Use | 29 |
Ch. 4 | An Alternative to Psychotherapy | 54 |
Ch. 5 | A Theory You Can Put to Practical Use | 67 |
Ch. 6 | Avoiding the Communication Problem | 83 |
Ch. 7 | A Practical Approach to Managing People in Business | 92 |
Ch. 8 | The Magic of Feedback | 101 |
Ch. 9 | Coaching Analysis | 107 |
Ch. 10 | Coaching: The Face-to-Face Discussion | 156 |
Ch. 11 | But What If It Doesn't Work? | 189 |
Ch. 12 | Coaching Cases | 198 |
Ch. 13 | The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance | 216 |
Ch. 14 | Answers for Critical Questions and Problems | 222 |
Selected Bibliography | 231 | |
Index | 235 |