List Books » Achieving Performance Excellence in University Administration: A Team Approach to Organizational Change and Employee Development
Authors: Manuel London
ISBN-13: 9780275952464, ISBN-10: 0275952460
Format: Hardcover
Publisher: Greenwood Publishing Group, Incorporated
Date Published: September 1995
Edition: (Non-applicable)
MANUEL LONDON is Professor and Director of the Center for Human Resource Management, Harriman School for Management and Policy at the State University of New York, Stony Brook.
Human resource strategies for organization development include team-building methods to improve communication and reduce interpersonal conflict among university administrators. London describes the formation of a team of top administrators who focus on how to resolve conflict, develop employees, and involve them in decision making. The book considers performance problems such as marginal performance and abusive managers. It describes methods for enhancing attention to employee development through appraisal and feedback. New techniques such as the ratingless appraisal and 360 degree feedback are covered. Overall, it shows how to maintain and enhance organizational vitality in an environment of tight resources and external pressures.
London (human resources management, State U. of New York-Stony Brook) distills his insights and experiences from helping a large state university improve its human resource management and organizational development. He encourages educational managers to think strategically about both frame-breaking changes that redefine the institution and small incremental changes, and explains how human resource management can be used as the primary change agent. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Preface | ||
1 | Directions for Change | 3 |
2 | Leadership Roles in a Changing Environment: The Roles of President and Deputy to the President | 15 |
3 | The Human Resource Function as Change Agent | 31 |
4 | Planning and Goal-Setting Processes | 57 |
5 | Strategic Mechanisms: Financial, Enrollment, and Capital Facilities Planning Processes | 77 |
6 | Promoting Organization Effectiveness: Performance Management, Internal Audit, and the Administrative Review Process | 103 |
7 | Assessing Service Quality | 125 |
8 | Building Teams | 161 |
9 | Human Resource Development | 179 |
10 | Performance Appraisal and Survey Feedback | 195 |
11 | Managing Problem Employees | 219 |
12 | Conclusion: Developing a Culture of Continuous Learning and Improvement | 235 |
References | 249 | |
Index | 253 | |
About the Author and Contributors | 259 |