List Books » Zero Defect Hiring: A Quick Guide to the Most Important Decisions Managers Have to Make
Authors: Walter Anthony Dinteman, Alan R. Schonberg
ISBN-13: 9780787964962, ISBN-10: 0787964964
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: April 2003
Edition: (Non-applicable)
Walter Anthony Dinteman is the President and Owner of MRI/Sales Consultants of Asheville, a franchise of Management Recruiters International. He has more than thirty years' experience in teaching, management, and hiring.
Not taking the time to hire the best employees undermines an organizations performance and opens the door for competitors to recruit the outstanding performers who were overlooked. Managers and recruiters are engaged in a "quest for talent" a search for the right person with the right skills and temperament for a specific position with a specific organization at a specific point in time. Zero Defect Hiring presents a systematic, reproducible, and proven methodology for hiring. This short and to-the-point book guides managers through all the necessary steps to successfully hiring the "right" person, including: planning, profiling, advertising, assessing resumes, interviewing, legal and ethical guidelines for hiring, selling the company to the candidate and the candidate to the company, references, red flags to watch for, and much more.
Walter Dinteman is president and owner of MRI/Sales Consultants of Asheville, a franchise of Management Recruiters International. He has more than thirty years experience in teaching, management, and hiring.
Foreword | ||
Preface | ||
Acknowledgments | ||
Ch. 1 | Before You Start Hiring, Have a Plan | 1 |
Ch. 2 | Paint a Picture of the Perfect Hire | 7 |
Ch. 3 | Write a Motivating Ad | 13 |
Ch. 4 | Read, but Don't Rely on, Resumes | 19 |
Ch. 5 | Always Create a Pool of Candidates | 25 |
Ch. 6 | Use Recruiters to Raise the Quality of the Hiring Process | 29 |
Ch. 7 | Differentiate Talent and Ability from Skill and Experience | 35 |
Ch. 8 | Interview on Behavior and Experiences, Not on Hypotheses | 39 |
Ch. 9 | Conduct a Structured Interview | 47 |
Ch. 10 | Follow Legal and Ethical Guidelines in Hiring | 55 |
Ch. 11 | Sell the Company to the Candidate | 59 |
Ch. 12 | Red Flags in the Process Cannot Be Ignored | 65 |
Ch. 13 | Increase Your Knowledge of the Candidate Through Tests, Trials, Role Plays, and Projects | 73 |
Ch. 14 | Always Check References | 81 |
Ch. 15 | Share Decisions on Hiring | 85 |
Ch. 16 | Act with a Sense of Urgency | 91 |
Ch. 17 | Negotiate Terms and Make an Offer | 95 |
App. A: Resume Comparison | 103 | |
App. B: Sample Reference Check Sheet | 107 | |
Further Reading on Recruiting and Hiring | 111 | |
Index | 119 | |
About the Author | 127 |