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Zero Defect Hiring: A Quick Guide to the Most Important Decisions Managers Have to Make »

Book cover image of Zero Defect Hiring: A Quick Guide to the Most Important Decisions Managers Have to Make by Walter Anthony Dinteman

Authors: Walter Anthony Dinteman, Alan R. Schonberg
ISBN-13: 9780787964962, ISBN-10: 0787964964
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: April 2003
Edition: (Non-applicable)

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Author Biography: Walter Anthony Dinteman

Walter Anthony Dinteman is the President and Owner of MRI/Sales Consultants of Asheville, a franchise of Management Recruiters International. He has more than thirty years' experience in teaching, management, and hiring.

Book Synopsis

Not taking the time to hire the best employees undermines an organizations performance and opens the door for competitors to recruit the outstanding performers who were overlooked. Managers and recruiters are engaged in a "quest for talent" a search for the right person with the right skills and temperament for a specific position with a specific organization at a specific point in time. Zero Defect Hiring presents a systematic, reproducible, and proven methodology for hiring. This short and to-the-point book guides managers through all the necessary steps to successfully hiring the "right" person, including: planning, profiling, advertising, assessing resumes, interviewing, legal and ethical guidelines for hiring, selling the company to the candidate and the candidate to the company, references, red flags to watch for, and much more.

Walter Dinteman is president and owner of MRI/Sales Consultants of Asheville, a franchise of Management Recruiters International. He has more than thirty years experience in teaching, management, and hiring.

Table of Contents

Foreword
Preface
Acknowledgments
Ch. 1Before You Start Hiring, Have a Plan1
Ch. 2Paint a Picture of the Perfect Hire7
Ch. 3Write a Motivating Ad13
Ch. 4Read, but Don't Rely on, Resumes19
Ch. 5Always Create a Pool of Candidates25
Ch. 6Use Recruiters to Raise the Quality of the Hiring Process29
Ch. 7Differentiate Talent and Ability from Skill and Experience35
Ch. 8Interview on Behavior and Experiences, Not on Hypotheses39
Ch. 9Conduct a Structured Interview47
Ch. 10Follow Legal and Ethical Guidelines in Hiring55
Ch. 11Sell the Company to the Candidate59
Ch. 12Red Flags in the Process Cannot Be Ignored65
Ch. 13Increase Your Knowledge of the Candidate Through Tests, Trials, Role Plays, and Projects73
Ch. 14Always Check References81
Ch. 15Share Decisions on Hiring85
Ch. 16Act with a Sense of Urgency91
Ch. 17Negotiate Terms and Make an Offer95
App. A: Resume Comparison103
App. B: Sample Reference Check Sheet107
Further Reading on Recruiting and Hiring111
Index119
About the Author127

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