When Cultures Collide: Leading Across Cultures » (3rd Edition)

Richard D. Lewis was knighted in 1997 by President Ahtisaari of Finland for his services to the country spanning fifty years. He is the chairman of Richard Lewis Communications, an international institute for cross-cultural and language training with offices in more than a dozen countries. Richard Lewis lectures and consults worldwide with clients that include Mercedes-Benz, Nokia, Rolls Royce, Volvo, Deutsche Bank and Unilever. Among his many books are The Cultural Imperative and Finland, Cultural Lone Wolf. For more information, visit his website at www.crossculture.com

In this thoroughly updated and expanded 3rd edition of the groundbreaking book When Cultures Collide: Leading Across Cultures, Richard Lewis includes every major region of the world and more than sixty countries! Capturing the rising influence of culture and the seismic changes throughout many regions of the world, cross-cultural expert and international businessman Richard Lewis has significantly broadened the scope of his seminal work on global business and intercultural communication. Included are new chapters on more than a dozen countries. Within each country-specific chapter, Lewis provides invaluable insight into the beliefs, values, behaviors, mannerisms and prejudices of each culture, lending helpful advice on topics to discuss and those to avoid when communicating, guides to interpreting unique terminology, and modes of behavior that will contribute to successful communication and lasting relationships. Lewis advises on overarching guidelines for proper overseas manners, whether in a restaurant, at the home of a colleague or in the boardroom. Using dozens of scientific, yet highly accessible diagrams and building on his Linear-active, Multi-active and Reactive (LMR) culture type model, Lewis gives managers and leaders practical strategies to embrace differences and work successfully across an increasingly diverse business culture. The 3rd Edition of the popular When Cultures Collide grows in size and information. It contains an additional three countries and regions that now 'play significant roles on the world stage' and include coverage of newer EU member states, the Indian subcontinent, the 'Arab Lands,' the Sub-Saharan region and Latin America in more detail. Country chapters in the new edition also include sidebars that provide a quick look at key motivating factors in each country.
—Kate Berardo, DELTA Intercultural Academy contributor

Contents
PART I: GETTING TO GRIPS WITH CULTURAL DIVERSITY
Different Languages,
Different Worlds
Cultural Conditioning
Categorization of Cultures
The Use of Time
Bridging the Communication Gap
Manners (and Mannerisms)

PART II: MANAGING AND LEADING IN DIFFERENT CULTURES
Status, Leadership, and Organization
Team Building and Horizons
Motivating People and Building Trust
Meetings of the Minds

PART THREE: GETTING TO KNOW EACH OTHER
English-Speaking Countries
Western European Countries
Central and Eastern European Countries
Nordic Countries
The Baltic States and Central Asian Countries
Middle Eastern Countries
Asian (South, Southeast, East) Countries
Latin American Countries
Sub-Saharan African Countries