Training and Development: Enhancing Communication and Leadership Skills » (1st Edition)

Training and Development provides readers and future trainers with practical “how-to” strategies for training and for designing training programs. Rooted in contemporary instructional communication research, the book suggests that every aspect of developing a training program should be based upon trainee needs.

Each chapter ends with “Summary,” “Questions for Discussion and Review,” and “Questions for Applications and Analysis.”

1. Introduction to Training.

Understanding Training.

Understanding “Soft” Skills: Communication, Management, and Leadership.

Understanding the Communication Training Process.

2. How Adults Learn.

General Laws of Learning.

Adult Learning.

Learning Styles.

3. Conducting a Needs Assessment and Task Analysis.

Domains of Learning.

How to Conduct a Needs Assessment.

How to Assess Needs Without a Comprehensive Needs-Assessment Process.

How to Analyze the Training Task.

How to Prepare a Task Analysis.

4. Developing Objectives and Designing Curriculum.

How to Write Training Objectives.

How to Design Curriculum.

How to Teach a Skill.

How to Make Every Lesson Successful.

5. Developing Training Content.

Internal Sources for Training Material.

External Sources for Training Material.

Processing External Materials.

Sample Training Content Outlines.

6. Using Training Methods.

Lecturing.

Conducting Experiential Activities.

Facilitating Group Discussions.

Selecting the Best Training Method.

7. Using Technology and Presentation Aids in Training.

Purposes for Using Presentational Aids.

Strategies for Using Presentational Aids.

Types of Presentational Aids.

Computer-Generated Presentations.

The Internet as a Presentational Aid.

8. Developing Training Plans.

The Purpose of Training Plans.

Preparing to Write a Training Plan.

Training Plan Formats.

Preparing the Participants Guide.

Practical Training Planning Tips.

Testing the Training Plan.

9. Delivering the Training Session.

Planning Your Delivery.

Delivering the Training Session: Establishing Nonverbal Immediacy.

Delivering the Training Session: Establishing Verbal Immediacy.

Strategies for Evaluating and Improving Your Delivery.

10. Managing Conflict in the Training Classroom.

Anticipating Problem Trainees.

Understanding Conflict Management Styles.

Using Conflict Management Skills.

Reducing Conflict.

11. Assessing Learning Outcomes.

Importance of Assessment.

Measuring Learning Outcomes.

Assessment Designs.

Interpreting Assessment Information.

12. Trends and Career Opportunities in Training and Development.

Trends in Training and Development.

Career Opportunities in Training and Development.

Writing and Presenting Proposals.

Resources for the Training Practitioner.