Trainer's Tool Kit, The » (REV)

"Cy Charney is president of Charney and Associates, Inc., a management consulting firm specializing in the human dimension of performance improvement. He works internationally with Fortune 500 companies and teaches in the Executive programs of five major universities. He is the author of The Portable Mentor, The Instant Manager, and The Instant Sales Pro. Cy lives in Toronto, Ontario. See www.askcharney.com.

Kathy Conway is president of Virtual Communications, a consulting firm specializing in high-impact training results and focusing on developing and retaining high-performing employees. She has more than 25 years of experience in human resources. She lives in Oakville, Ontario."

Comprehensive and user-friendly, The Trainer's Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher. Completely updated with hundreds of ready-to-use techniques, The Trainer's Tool Kit provides valuable nuggets of here's-how-to-do-it information on training topics including:* the principles of learning * budgeting for training * when to use case studies * handling difficult learners * ice breakers * facilitation tips * flipchart do's and don'ts * learning contracts * overcoming resistance * rewards and recognition In addition to all the practical information included in the first edition, the book is now even easier to use. Updated material includes expanded coverage of retention programs such as mentoring and career and succession planning. Taking a fresh look at a broad range of ideas, The Trainer's Tool Kit shows how to achieve significant performance improvements through effective training in the current work environment.

Author Biography: Cy Charney (Thornhill, ONT) is president of Charney and Associates, Inc., an organizational and individual performance improvement consulting firm. He is the author of The Portable Mentor (0-8144-7212-5), The Instant Manager (0-8144-7213-3), and The Instant Sales Pro (0-8144-7214-1). Kathy Conway (Toronto, ONT) is president of Virtual Communications, a consulting firm specializing in high impact training results. She has more than 25 years of experience in human resources.

Acknowledgments

Foreword

Part I:     Training Today

Today s Organizations

Today s Trainers

Today s Trainees

Training Trends Then and Now

Learning Organizations

Successful Training Criteria

Part II:          Aligning Training with the Organization s Objectives

Linking Training to Business Needs

Aligning Trainers with the Organization

Training Needs Analysis

Designing a Training Needs Analysis

Using 360-Degree Feedback for Training Needs Analysis

Core Competencies

Developing a Training Curriculum

Part III:   Managing the Training Investment

Budgeting for Training

Budgets: Building a Case for More Training Dollars

Costs and Benefits of Training

Alternatives to Training

Stretching the Training Dollars

Using Consultants

Outsourcing

Choosing Facilities

Requests for Proposals for Training Services

Part IV:    Developing Training Programs

Lesson Plan Development

Training Program Design

Methodology Choosing the Right One

Role Play: Design and Conduct

Case Studies

Training Materials

Simulations

Pilot Programs

Part V:           Delivery Options

Technology: Choosing High-Tech or Low-Tech

E-Learning

Video Conferencing

Self-Directed Learning

Computer-Based Training

Part VI:    Conducting Training

Preparation for Training

Icebreakers

Overcoming Nervousness

Impact in the Classroom

Videos: Using Them to Their Best Advantage

Dealing with Difficult Behavior

Resistance to Training

Keeping Trainees Focuses

Flipchart Do s and Don ts

Overhead Do s and Don ts

Activities and Exercises

Computer-Projected Presentations

Presentation skills

Facilitator Do s and Don ts

Trainer s Top 10 Tips

Humor

Diversity in the Classroom

Post-Course Evaluation

Part VII:   Specialized Training Courses

Orientation

Product Training

Outdoor Training

Conferences and Seminars

Part VIII:  Evaluating the Impact of Training on Performance Improvement

Targeting the Right Results

Levels of Evaluation

Measuring Training Results

Auditing the Training Function

Benchmarking

Part IX:    Developing Trainers and Facilitators

Train-the-Trainer Sessions

Professional Development for Trainers and Facilitators

Professional Associations: A Checklist for Selecting and Joining

Part X:     Sustaining the Impact of Training

Manager s Role in Supporting Training

Coaching for Skills Development

Individual Development Plans

The Developmental Planning Meeting

Making the Most of Development Planning Meetings

Developmental Learning Activities

Part XI:    Growing Organization Capacity

Mentoring Best Practices

Implementing a Mentoring Program

Training and Orientation for Mentors and Mentorees

Career Planning Programs

Promoting Career Self-Management

Succession Planning

Designing an In-House Succession Program

Ten Ways to Take the Success Out of Succession Planning

Energizing High Performers Through Training and Learning Opportunities

Index