Thinking on Your Feet: Tools to Communicate Clearly and Convincingly »

Dr. Marlene Caroselli, a graduate of the University of Rochester, is an international keynote speaker and corporate trainer for Fortune 100 companies, government agencies, educational institutions, and professional organizations. She has conducted training all over the United States, presented abroad and has served as adjunct professor at UCLA, Clemson University, Michigan State Unversity, and National University. Several of her books on professional achievment have received special recognition.

Develop and sharpen your thinking skills in a wide variety of situations.

Part 1: Being Interviewed Being Interviewed Recommendations Media Interviews Recommendations Exercises
Part 2: Communicating with Colleagues and Customers Communicating with Colleagues and Customers The Communication Process Communicating with Colleagues Recommendations Customer Service Recommendations Exercises
Part 3: Speaking Before an Audience Speaking Before an Audience Speeches Meetings Social Occasions Recommendations Exercises
Part 4: Handling Difficult Questions Handling Difficult Questions Types of Difficult Questions Recommendations Exercises
Part 5: Developing Confidence Developing Confidence Self-Empowerment Analysis Recommendations Exercises
Part 6: Summary