The Wiley Book Of Business Quotations »

HENRY EHRLICH is a professional speechwriter whose clients include some of the world's foremost financial, manufacturing, and entertainment companies.

"Instructive, well-organized . . . . The Wiley Book of Business Quotations is a worthy addition to your business bookshelf"-USA Today
"This [is] a great book for speechwriters as well as writers . . . appealing to anyone interested in business-or, for that matter, life-as it is practiced today."-Houston Chronicle
This groundbreaking book contains the most provocative, illuminating, and humorous comments about business today.
ON COMPETITION . . .
"I don't like my competitors. I don't eat with them, don't do anything with them except try to waste them."-Hugh McColl Jr., CEO of NationsBank
ON MANAGEMENT . . .
"One's objective should be to get it right, get it out, and get it over. You see, your problem won't improve with age."-Warren Buffett, CEO of Berkshire Hathaway
ON LANGUAGE . . .
"George Orwell once blamed the demise of the English language on politics. It's quite possible he never read a prospectus."-Arthur Levitt Jr., Chairman of the U.S. Securities and Exchange Commission
With more than 5,000 quotations drawn largely from the press and from speeches, this comprehensive reference brings you the unique perspectives of today's business leaders. Inside, you'll find the words of such titans as Warren Buffett, Bill Gates, Percy Barnevik, George Soros, Jurgen Schrempp, Michael Eisner, and Jack Welch, as well as hundreds of others who have helped shape the business world over the past two decades. Thoroughly indexed by names and companies, this book is an indispensable resource for business people, writers, politicians, public speakers, and anyone who wants to make sense of today's business world.

Introduction

1. Advertising and Marketing

1.1 Advertising

1.1.1 Product Placement

1.1.2 The Super Bowl

1.2 Changing Demographics

1.3 Corporate Identity and Design

1.4 Marketing

1.4.1 Alcohol

1.4.2 Automobiles

1.4.3 Brands

1.4.4 To Children

1.4.5 Clothing

1.4.6 Food

1.4.7 To Generation X

1.4.8 Health Care

1.4.9 Interactive TV

1.4.10 Late Celebrities (Elvis and Princess Diana)

1.4.11 Old Age

1.4.12 Sports and Athletic Equipment

1.4.13 Unpleasant Products

1.5 Telemarketing

2. The Americas

2.1 Latin America

2.1.1 Argentina

2.1.2 Bolivia

2.1.3 Brazil

2.1.4 Chile

2.1.5 Colombia

2.1.6 Cuba

2.1.7 Dominican Republic

2.1.8 Ecuador

2.1.9 Guatemala

2.1.10 Mexico

2.1.11 Peru

2.1.12 Uruguay

2.1.13 Venezuela

2.2 Canada

2.3 Falkland Islands

2.4 Antarctica

3. Asia

3.1 Asia

3.2 Asian Capital Markets

3.3 Australia

3.4 Bhutan

3.5 Burma

3.6 China

3.6.1 Banks

3.6.2 Capitalism

3.6.3 Changing Management Practice

3.6.4 Consumers

3.6.5 Democracy

3.6.6 Doing Business

3.6.7 Economic Policy

3.6.8 The Environment

3.6.9 Feng Shui

3.6.10 Foreign Companies

3.6.11 Foreign Managers

3.6.12 Greater China

3.6.13 Guo quing

3.6.14 The Internet

3.6.15 Life Insurance

3.6.16 The Military and Business

3.6.17 Post-Deng Xiaoping

3.6.18 Privatization

3.6.19 Profits

3.6.20 Role of Politics

3.6.21 Size of Market

3.6.22 Stock Market

3.6.23 Tycoons

3.6.24 U.S. Policy

3.6.25 The United States and China by the Numbers

3.7 Hong Kong

3.8 India

3.9 Indonesia

3.10 Japan

3.10.1 Accounting

3.10.2 Aging Population

3.10.3 Auto Safety

3.10.4 Business and the EnglishLanguage

3.10.5 The Computer

3.10.6 Economic Adjustment

3.10.7 Entrepreneurship

3.10.8 Financial Markets

3.10.9 Foreign Business

3.10.10 Hollywood

3.10.11 Industrial Policy

3.10.12 Investment Strategy

3.10.13 Management

3.10.14 Marketing

3.10.15 Retailing

3.10.16 Trade Surplus

3.10.17 The United States and Japan

3.10.18 The United States and Japan by the Numbers

3.11 North Korea

3.12 South Korea

3.13 Malaysia

3.14 Mongolia

3.15 Pakistan

3.16 Republic of Palau

3.17 Papua New Guinea

3.18 The Philippines

3.19 Singapore

3.20 Taiwan

3.21 Thailand

3.22 Vietnam

4. Banking and Insurance

4.1 Banking and Islam

4.2 Bankers and Judgment

4.3 Card-Based Payment Systems

4.4 Commercial and Retail Banking

4.5 Credit Cards

4.6 Electronic Money

4.7 Insurance

5. Business-Friendly Geography

5.1 California

5.2 Florida

5.3 Las Vegas

5.4 Texas

6. Business Miscellany

6.1 Brains

6.2 Broadway

6.3 Civilization

6.4 The Intangibles

6.5 Language—English

6.6 Language—French

6.7 Language—German

6.8 Language—Spanish

6.9 Posterity

6.10 Religion

6.11 Science

6.12 Social Responsibility

6.13 Talent

6.14 Time

6.15 Travel

6.16 Yogi Berra—Business Philosopher

7. Competition

7.1 Competition

7.2 Competitiveness and the Corporation

8. Corporate Culture

8.1 Culture—Individual Companies

8.1.1 Apple

8.1.2 Boeing

8.1.3 Boston Celtics

8.1.4 Coca-Cola

8.1.5 Compaq

8.1.6 Disney

8.1.7 Ford

8.1.8 E & Gallo

8.1.9 General Motors

8.1.10 Goldman, Sachs

8.1.11 Hewlett-Packard

8.1.12 Hustler Clubs

8.1.13 IBM

8.1.14 Intel

8.1.15 McDonald’s

8.1.16 McKinsey & Co.

8.1.17 Merrill Lynch

8.1.18 Microsoft

8.1.19 JP Morgan

8.1.20 Netscape

8.1.21 Nomura

8.1.22 Starbucks

8.1.23 3M

8.1.24 Toyota

8.1.25 Wired

9. Corporations

9.1 The Changing Corporation

9.2 Core Competencies

9.3 Corporate Architecture

9.4 Corporate Espionage

9.5 Corporate Failures

9.6 Corporate Jargon

9.7 Corporate Philanthropy

9.8 Corporate Productivity

9.9 Corporate Relocation

9.10 Corporate Strategy

9.11 Corporate Success

9.12 Financial Control

9.13 Loyalty to a Corporate Employer

9.14 People—The Most Important Resource

10. Customers

10.1 Customer Service

10.2 Consumer Behavior

11. Directors

11.1 Directors and Corporate Governance

11.2 Director and Shareholder Activism

11.3 Women in the Boardroom

12. Diversity and Sexual Issues

12.1 Diversity

12.2 Gay Issues

12.3 The Glass Ceiling

12.4 Immigration

12.5 Managing a Low-Skill, Entry-Level Workforce

12.6 Sexual Harassment

12.7 Sex in the Workplace

12.8 Skills for Work

12.9 Tokenism

13. The Economy

13.1 Budget Deficits

13.2 The Business Cycle

13.3 The Business Cycle—Dead or Not?

13.4 Demographers

13.5 Economists and Economics

13.6 The Economy, Stupid

13.7 Employment Trends

13.8 The Federal Reserve and Central Banking

13.9 The Federal Reserve and Diversity

13.10 The Federal Reserve by the Numbers

13.11 Forecasting

13.12 Inflation and Deflation

13.13 Monetary Policy

13.14 The National Debt

13.15 Productivity

13.16 Recession and Depression

13.17 Statistics

13.18 The Transformed Economy

13.19 Unconventional Economic Indicators

14. Education

14.1 American Business Education

14.2 British Business Education

14.3 Indian Business Education

14.4 Japanese Business Education

14.5 Business Education—Alternatives to Business School

15. Entrepreneurship

15.1 Entrepreneurship—Growing Pains

15.2 Entrepreneurship—The Downside

15.3 Entrepreneurs and Capital

15.4 Salesmanship

16. Ethics and Values

16.1 Bankruptcy

16.2 Ethical Crisis Management

16.3 Global Ethics

16.4 Money Laundering

16.5 Privacy

16.6 Privacy at Work

16.7 The Tobacco Industry under Oath

16.8 Transparency

16.9 Whistleblowing

17. Europe

17.1 Business Conditions

17.2 Capital

17.3 Competitiveness and the Heavy Hand of the State

17.4 Entrepreneurship

17.5 The Environment

17.6 The Future

17.7 Jobs

17.8 Modern Conveniences

17.9 A Single Currency

17.10 Trade with Latin America

18. Europe—Western

18.1 France

18.2 Germany

18.2.1 Germany and the European Community

18.3 Great Britain

18.3.1 British Advertising

18.3.2 Great Britain and the European Community

18.4 Greece

18.5 Ireland

18.6 Ireland, Northern

18.7 The Netherlands

18.8 Norway

18.9 Portugal

18.10 Spain

18.11 Sweden

18.12 Switzerland

19. European Community

19.1 Business

19.2 National Taste

19.3 Policies

20. Executives

20.1 CEOs

20.2 CEOs and Acquisitions

20.3 Corporate Succession

20.4 Dealmaking

20.5 Executive Bathrooms

20.6 Executive Books

20.7 Executive Grooming

20.8 Executive Health

20.9 Executive Mental Health

20.10 Executive Pay

20.11 Executive Security

20.12 Golden Parachutes and Other Cushy Deals

20.13 Humor

20.14 Mergers and Acquisitions

20.15 Nepotism

20.16 Other Chiefs

21. Executive Diversions

21.1 Golf

21.1.1 Golf and Business

21.1.2 Golf and Character

21.1.3 Golf and Ego

21.1.4 Golf and Ethics

21.1.5 Golf and the Japanese

21.1.6 Golf and Power

21.1.7 Golf and Practical Jokes

21.1.8 Golf and Productivity

21.1.9 The Grass Ceiling

21.2 Alternatives to Golf

21.2.1 Dogs

21.2.2 Football

21.2.3 Shooting

22. Facing the Future

22.1 Current Trends

22.2 Innovation

22.3 New Technology

22.4 Predicting the Future of One’s Own Business

22.5 Vision

23. Finance

23.1 Beating the Averages

23.2 Betting Wrong

23.3 Big Name Investors

23.4 Caveat Emptor

23.5 Crashes

23.6 Declining Markets

23.7 Derivatives

23.8 Financial Information

23.9 Finance and Technology

23.10 Financial Markets

23.11 Global Financial Markets

23.12 Gold and Other Commodities

23.13 Hedge Funds

23.14 Individual Investors

23.15 Institutional Shareholders

23.16 Investing on the Internet

23.17 Investing, High-Tech

23.18 Investing (IPOs, LBOs, Hostile Takeovers, Limited Partnerships, Limited Partnerships Asset-Backed Securities, etc.)

23.19 Investing (Media and Entertainment)

23.20 Investing (Stock Market)

23.21 Investment Banking and Bankers

23.22 Investment Banking and Its Rewards

23.23 Investment Banking and Risk

23.24 Investment Strategy

23.25 Municipal Bonds

23.26 Portfolio Managers

23.27 Quantitative Analysts

23.28 Real Estate

23.29 Risk Taking and Risk Management

23.30 Securities Analysts

23.31 Stockbrokers of Dubious Integrity

23.32 Venture Capital

23.33 U.S. Financial Markets

23.34 Volatility

24. The Former Soviet Bloc

24.1 Eastern Europe

24.2 Individual Countries

24.2.1 Albania

24.2.2 Armenia

24.2.3 Azerbaijan

24.2.4 Belarus

24.2.5 Bulgaria

24.2.6 Czech Republic

24.2.7 Estonia

24.2.8 Georgia

24.2.9 Hungary

24.2.10 Kazakhstan

24.2.11 Latvia

24.2.12 Poland

32.12 Reviews

32.13 Solving Problems

32.14 The Straight Story

32.15 Teamwork

32.16 Tolerating Failure

33. Markets and Trade

33.1 Comparative Advantage of Nations

33.2 Consumer Boycotts

33.3 Developing Countries

33.4 Free Markets

33.5 Free Trade

33.6 Free Trade—Dissenting Opinions

33.7 Human Rights and Geopolitical Policies That Affect Trade

33.8 Malthus Revisited

33.9 The Market

33.10 Microlending

33.11 NAFTA (North American Free Trade Agreement)

33.12 NAFTA—The Next Generation

33.13 Protectionism

33.14 Protectionism by the Numbers

33.15 Sanctions by the Numbers

33.16 Trade Deficits

33.17 Trade by the Numbers

33.18 World Trade Organization

34. The Middle East and Africa

34.1 The Middle East

34.1.1 Egypt

34.1.2 Iran

34.1.3 Iraq

34.1.4 Israel

34.1.5 Palestine

34.1.6 Saudi Arabia

34.2 Africa

34.2.1 Gabon

34.2.2 Kenya

34.2.3 South Africa

34.2.4 Tanzania

34.2.5 Zimbabwe

35. Money

35.1 Americans and Their Savings

35.2 Americans and Wealth

35.3 Greed

35.4 Inherited Wealth and Other Unearned Income

35.5 Money

35.6 Money and Motivation

35.7 Money and Its Rewards

35.8 Money and Self-Esteem

35.9 Money and Wisdom

35.10 Personal Philanthropy

35.11 Value

35.12 Worker Income

36. The Professionals

36.1 Accountants

36.2 Lawyers

36.2.1 Business and the Criminal Law

36.2.2 Business and the Law

36.2.3 Expert Witnesses

36.2.4 Intellectual Property

36.2.5 Law by the Numbers

36.2.6 Law and the Profit Motive

36.2.7 Legal Ethics

36.2.8 Legal Language

36.2.9 The Legal Mind

36.2.10 Litigation

36.2.11 Securities Laws

36.2.12 Tort System Run Amok

36.2.13 Tort System—On the Other Hand

36.2.14 What People Think of Lawyers

36.3 Management Consultants

37. Public Affairs

37.1 The Media

37.2 PR

38. Public Interest Issues

38.1 Environmentalism and Economics

38.2 Environment and Management

38.3 Environmental Regulation

38.4 Greenhouse Effect

38.5 Junk Science

38.6 Ralph Nader

38.7 Recycling

39. Reengineering

39.1 Being Downsized

39.2 Downsizing

39.3 Euphemisms for Being Fired

39.4 Outplacement

39.5 Outsourcing

39.6 Quality

39.7 Reengineering the Corporation

39.8 Survivor Angst

40. The Roaring Eighties

40.1 The Eighties

40.2 Hostile Takeovers

40.3 Roaring Eighties Hall of Shame

40.4 S & L Crisis

40.5 Takeovers, the Aftermath

41. Success

41.1 Secrets of Success

41.2 Being on Top

42. Wall Street

42.1 Careers

42.2 Diversity

42.3 Humor

42.4 Old Wall Street

42.5 Personality

42.6 Stock Market Miscellany

42.7 Trading and Sales

42.8 Women

43. Words of Wisdom

44. Work

44.1 Adapting from the Military to Civilian Work

44.2 Employment

44.3 Following Your Spouse to a New Job

44.4 Fulfillment

44.5 Incentive Compensation

44.6 Motivation

44.7 Retirement

44.8 The Work Ethic

44.9 Worker Anxiety

Index of Names

Index of Organizations