The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth »

Rob Knapp is a former Managing Director for Merrill Lynch and the architect of Supernova, which he developed with a team of financial advisors and leaders at Merrill Lynch. His passion for coaching talented individuals to reach exceptional levels of performance has solidified his reputation throughout the financial services sector as a visionary and creative leader.

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

Foreword     ix
Acknowledgments     xv
Introduction: Stepping onto the Invisible Bridge: Your Journey toward the Exceptional     xix
The Trouble with Success: The Tyranny of the 80/20 Rule     1
Contact: The Humble Foundation of the Ultimate Client Experience     9
Segmentation: The Supernova Non-negotiable     19
Organization: Promises Made, Promises Kept     41
Planning: Inspired Action     57
Acquisition: Explosive Growth under Control     73
Leading the Practice: Leaders Developing Leaders     91
Final Thoughts on Moving Forward     113
About the Author     117
Index     119