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The Mediator's Handbook » (REV)
Authors: Jennifer Beer, Eileen Stief
ISBN-13: 9780865713598, ISBN-10: 0865713596
Format: Paperback
Publisher: New Society Publishers
Date Published: July 1998
Edition: REV
Author Biography: Jennifer Beer
Book Synopsis
Time-texted and flexible, this standard model for effective mediation can be used in diverse environments.
Table of Contents
| Preface | ||
| Contributors | ||
| Overview | ||
| The Mediation Process | 3 | |
| Guiding Principles | 8 | |
| Understanding Conflict | 10 | |
| When Is Mediation Useful? | 16 | |
| Sample Situations | 19 | |
| The Mediator | 23 | |
| The Mediation Session | ||
| Preparation | 27 | |
| Opening Statement | 31 | |
| Uninterrupted Time | 34 | |
| The Exchange | 37 | |
| Separate Meetings | 42 | |
| Setting the Agenda | 46 | |
| Building the Agreement | 50 | |
| Writing the Agreement | 53 | |
| Closing Statement | 61 | |
| Multiple Sessions | 62 | |
| Wrap-Up | 64 | |
| Supporting The People | ||
| Your Mediator's Toolbox | 67 | |
| Giving Good Attention | 68 | |
| Acknowledging | 70 | |
| Setting a Tone | 71 | |
| Encouraging | 72 | |
| Group Needs & Simple Language | 73 | |
| Language and Hearing Difficulties | 74 | |
| Avoid This Kettle of Fish | 75 | |
| Confidentiality In Practice | 76 | |
| Staying Impartial | 77 | |
| Cultural Patterns | 80 | |
| Emotionally Difficult Situations | 84 | |
| Controlling the Process | ||
| Directing | 89 | |
| Should I Intervene? | 92 | |
| Setting Boundaries & Groundrules | 93 | |
| Summarizing | 94 | |
| Restating | 95 | |
| Confronting | 96 | |
| Protecting | 97 | |
| Is It Time to Quit? | 98 | |
| When Things Get Out of Control | 100 | |
| Solving The Problem | ||
| Taking Notes | 105 | |
| Asking The Right Questions | 106 | |
| Negotiation Terms | 109 | |
| Interests | 110 | |
| Positions | 113 | |
| Mediatable Issues | 115 | |
| Reframing Their Words | 119 | |
| Eliciting Ideas | 120 | |
| Exploring Alternatives | 123 | |
| Testing for Agreement | 124 | |
| Sample Agreements | 125 | |
| When No Resolution is in Sight | 127 | |
| Informal Mediation | ||
| Mediating Informally | 133 | |
| Processes for Intervening in Conflicts | 134 | |
| Formal and Informal Mediator Roles | 136 | |
| Should I be the Mediator? | 137 | |
| Persuading Them to Mediate | 138 | |
| Setting up a Mediation | 141 | |
| Family Conflicts | 142 | |
| Mediating with Children or Teenagers | 144 | |
| Mediating in the Workplace | 146 | |
| App | Procedures | 151 |
| App | Policies and Letters | 153 |
| App | Evaluation Forms | 156 |
| App: Bibliography | 160 | |
| App | National Mediation Organizations | 164 |
| App | Mediation Training | 166 |
| App | About Friends Conflict Resolution Programs | 167 |
Subjects
Education & Teaching
Special Education Educational Advocacy
Education & Teaching Special Education Educational Program Components
Special Education Educational AdvocacyEducation & Teaching
Special Education Educational Program Components
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