The Handbook of Competency Mapping: Understanding, Designing and Implementing Competency Models in Organizations » (1st Edition)

In this edition, the author has expanded several chapters to provide a greater understanding of business strategies, environmental imperatives, and the changing role of HR as a strategic partner. The book includes more case studies, live examples, and models offering invaluable insight to users in order to develop customized models of competency mapping for their organizations.

List of Tables     xiii
List of Figures     xv
List of Boxes     xvii
Preface     xix
Acknowledgements     xxi
Part 1
Introduction to Competency     3
What is Competency?     8
Competencies for Competitive Advantage     13
Myths about Competency     15
A Quick Glance at the History of Competency     18
Developing Competency Models     20
Hiring the Best Available People     25
Productivity Maximization     26
Enhancing the 360-degree Feedback Process     26
Adapting to Change     26
Aligning Behaviour with Organizational Strategies and Values     27
Various Models     28
Development of the Personal Competency Framework     29
The Personal Competency Framework     29
The Lancaster Model of Managerial Competencies     31
Level One     33
Level Two     33
Level Three     34
Transcultural Managerial Competencies     35
Personal Competency Framework-Maruti Udyog Ltd     36
Planning to Develop a Competency Model     37
Issues Related to Developing Competency Models     42
Is the Organization Serious about it?     42
What is the Goal-Quality or Excellence?     43
Is the Development Effort Periodic or Continuous?     44
Is the Assessment a Continuous Process or is it a One-time Endeavour?     44
Are the Competencies Reflecting Current Activities or Future Activities?     45
What should be the Time Frame for the Project?     45
How will the Organization Use the Results?     46
What is the Value Addition for the Organization?     47
What is the Value Addition for Employees?     47
How will the Determinants of Success be Measured?     48
What are the Desired Outcomes?     48
Who is the Owner of the Process?     49
Who All will be Targeted?     49
Who All will be Involved in Development?     50
Who will be Assessed and by Whom?     50
How to Validate the Assessments?     53
How will the Competency Project be Communicated to the Employees?     54
Competency-based Application     55
Position Requirement     57
HR Competence Audit     58
Analysis     61
Position Fulfilment     61
Performance Management      64
Promotion     71
Competency Models Can Enhance HRM Systems     71
Benefits of Using a Competency-based Selection System     75
Benefits of Using a Competency-based Training and Development System     78
Benefits of a Competency-based Performance Appraisal System     79
Benefits of Using a Competency-based Succession Planning System     80
Formation of a Competency Framework     82
Sources of Competency Information     82
Position Documentation     85
Process Documentation     87
Existing Documentation     90
Personnel Development Resources     91
Interviews     92
Behavioural Event Interview     93
Behavioural Description Interview (BDI)     95
Behavioural Event Interviewing Methodology     96
Teams     101
Benchmarking     102
Established Models     104
Management Directed     104
Third-party Models     105
Case in Point-One     109
Organization Chart-Functional Heads     110
Sequence of Operation for Production of XYZ     111
Quality Management System-General Requirements     112
Quality Management System-Documentation Requirements     112
Quality Management System-Quality Manual     113
Quality Management System-Control of Documents     113
Quality Management System-Control of Records     114
Management Responsibility-Management Commitment     114
Management Responsibility-Customer Focus     115
Management Responsibility-Quality Objectives     115
Management Responsibility-Responsibility and Authority     116
Measurement, Analysis and Improvement-Monitoring and Measurement     117
Performance Appraisal     118
Case in Point-Two     120
Unique Role     120
Primary Responsibility     120
Reporting Structure     122
Key Results Areas (KRAs)     123
People Responsibilities     125
Financial Authority     125
Primary Interactions-Internal     126
Primary Interactions-External     126
Competency Mapping and Assessment Centres     127
How were the People Assessed Earlier     128
A History of Assessment Centre     128
Assessment Centre in the UK     128
Assessment Centre in the USA     129
The Use of Assessment Centres in the Industry      130
Types of Exercises     134
Off-the-shelf Exercises     136
Customized Exercises     138
External Centre     138
Non-exercise Material     139
Ratings by Self and Others     139
360-degree Feedback     140
Best Practice     141
Tests and Inventories     142
Projective Techniques     143
Resistance and Recommendations     144
Advocate the Project Effectively     144
Identify the Key Stakeholders and the Expected Levels of Support     145
Categorize Your Stakeholder     145
Stakeholders' Map     145
Reasons for Lack of Commitment     146
Resistance and Recommendations: Why and How?     147
Part 2
Generic Competency Dictionary     153
Generic Competency Dictionary     153
Adaptability     153
Ambition     153
Analytical Reasoning     153
Appraisal     153
Compliance     154
Decisiveness     154
Delegating     154
Developing Others     154
Empathy     154
Entrepreneurialism      154
Fact Finding     154
Flexibility     154
Following Through     155
Independence     155
Influencing     155
Initiative/Creativity     155
Innovation     155
Integrity     155
Interpersonal Sensitivity     155
Intuition     155
Learning Ability     156
Listening     156
Negotiating     156
Numerical Reasoning     156
Oral Communication     156
Performance Orientation     156
Personal Impact     156
Political and Organizational Awareness     156
Prioritizing     157
Resilience     157
Risk Taking     157
Self-awareness     157
Self-confidence     157
Sociability     157
Strategic Planning     157
Teamwork     157
Tenacity     158
Time Management     158
Troubleshooting     158
Vision     158
Vitality     158
Written Communication     158
Rating/Scale of Competencies     161
Generic Competency Model for Leadership Role in any Organization     164
Competency Clusters for General Leadership Model     164
Thinking Capabilities     165
Leadership Effectiveness     167
Self-management     169
Social Awareness     171
Leadership Assessment Questions     172
Leadership Assessment Matrix     174
Competency Model for HR     176
Human Resource Head     176
Strategic Thinking     177
Business Acumen     177
Relationship Building and Networking     178
Team Leadership and Development     178
Results Orientation     178
Impact and Influence     179
Communication     179
Personal Effectiveness     179
Internal Customer Orientation     180
Human Resource Expertise     180
Change Leadership     180
Human Resource Manager     181
Internal Customer     181
Relationship Building     182
Job Knowledge     182
Knowledge of Government and Clients' Business     182
Teamwork     183
Results Orientation     183
Impact and Influence     183
Problem Solving     184
Communication     184
Personal Effectiveness     184
Flexibility     185
Human Resource Executive     185
Internal Customer     186
Human Resource Expertise     186
Teamwork     186
Results Orientation     187
Communication     187
Personal Effectiveness     187
Leadership Competency Model for Automobile Industry     189
Leadership Competency Model     189
Visioning     190
Direction and Goal Setting     190
Judgement     191
Holistic View     191
Business and Customer Focus     191
Inspiring Leadership     192
Learning from Experience     192
Drive to Improve     193
Networking     193
Partnership     193
People Development     194
Team working     194
Experiential Sharing
Hindustan Sanitaryware & Industries Ltd.-An Experience     194
HPCL-An Experience     196
GHCL-An Experience     206
Competency Model     208
Glossary of Terms     211
References     221
Index     224
About the Author     228