Authors: David Leigh
ISBN-13: 9780749447441, ISBN-10: 0749447443
Format: Paperback
Publisher: Kogan Page, Ltd.
Date Published: August 2006
Edition: 3rd ed.
David Leigh is Director of his own management and training consulting company, Prospects Unlimited.
Training people in groups has all sorts of benefits: it disseminates information to a large number of people all at once and it allows interactive learning exercises. In order for a training session to be effective, however, the trainer must develop a course of action that will engage the group and hold their interest. Leigh breaks down each stage of designing and developing a successful training course and all the skills essential to effective group training, with concise chapter summaries and trainer’s tips to reinforce each concept.
1 | Introduction to the training process | 3 |
2 | Setting objectives | 9 |
3 | Developing a lesson plan | 17 |
4 | Training methods | 33 |
5 | Questions and responses | 63 |
6 | Managing difficult behaviours | 75 |
7 | Building rapport | 83 |
8 | Using your voice | 89 |
9 | Giving and receiving feedback | 97 |
10 | Non-verbal communication | 105 |
11 | Coping with stress | 113 |
12 | Visual support | 125 |
13 | The training environment | 145 |
14 | Evaluating training | 165 |
15 | Checklists | 183 |