The First-Time Trainer: A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals »

TOM W. GOAD (San Diego, CA) has 25 years' experience as a trainer and human resources development expert. He is widely published in the HR field and is the author of the classic text, Delivering Effective Training.

Your mission: to get a room full of participants ready to take on new challenges and responsibilities. The session is ready to begin. Are you prepared? How do you break the ice? Have you chosen the right exercises? What if no one’s speaking up? How will you handle participants who are unruly or disengaged?

And what’s that you say? You’ve never done it before?

Today, you as a trainer are faced with more choices than ever to facilitate learning. You’re dealing with a highly diverse workforce, with a mixture of younger and older workers, all of whom respond and learn differently. And with the latest possibilities made available by technology and e-learning, the possibilities are virtually endless.

The First-Time Trainer provides you with a set of state-of-the-art skills for getting employ­ees on board, engaged, and ready to learn. Updated with all new techniques—as well as including tried-and-true methods that work—this revised edition provides you with the information and confidence you need to quickly get out there and train like a pro.

Filled with real-world examples and dozens of field-tested tools, this concise, easy-to-flip-through guide shows you how to: prepare and give effective presentations • select media and delivery methods • communicate with learners • get people involved • ask the right kind of questions • cope with behavior problems • give and receive feedback • determine what to measure • and put objectives to the test

You’ll discover the eight key steps to effective training, and how to adapt them for the specific needs of your own learning environment. Whether you’re a new training professional, one who’s looking to brush up on important, fundamental skills and get up to speed on the latest advancements, or a manager or supervisor tasked with train­ing others, this long-trusted book helps you get people learning in no time.

TOM W. GOAD has 35 years of experience as a trainer and human resources development expert. He is widely published in the HR field, and is the author of the first edition of The First-Time Trainer, as well as the classic text Delivering Effective Training. He lives in San Diego.