Authors: Andrew Holmes
ISBN-13: 9780566084072, ISBN-10: 0566084074
Format: Hardcover
Publisher: Ashgate Publishing, Limited
Date Published: December 2002
Edition: (Non-applicable)
Noting that business consultants often experience a sense of shock when they move from one organizational setting to another and are forced to cope with differing organizational styles and practices, Holmes (a director with PricewaterhouseCoopers) argues that there is a need for consultants to study organizational culture before engaging a client. He explains the concept of organizational culture and discusses how it can be applied to the components of the consultancy practice. Annotation (c)2003 Book News, Inc., Portland, OR
List of tables | ||
List of figures | ||
Preface | ||
Acknowledgements | ||
Introduction | 1 | |
Pt. 1 | The Foundations of Cultural Intelligence | 9 |
1 | Where Does Cultural Intelligence Fit with Emotional Intelligence and NLP? | 13 |
2 | Understanding Organizational Culture - Underpinning Cultural Intelligence | 25 |
3 | Introducing the Cultural Intelligence Model | 39 |
Pt. II | Applying Cultural Intelligence in Consultancy | 61 |
4 | Cultural Intelligence and the Consultancy Process | 65 |
5 | Account Management | 67 |
6 | Sales and Sales Management | 79 |
7 | Engagements and Engagement Management | 90 |
8 | Relationship Management | 111 |
Pt. III | Creating the Culturally Intelligent Firm | 125 |
9 | Cultural Intelligence and Competitive Advantage | 131 |
10 | Creating and Sustaining the Culturally Intelligent Consultancy | 137 |
Further Reading | 146 | |
Notes | 149 | |
Index | 155 |