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The Chameleon Consultant: Culturally Intelligent Consultancy »

Book cover image of The Chameleon Consultant: Culturally Intelligent Consultancy by Andrew Holmes

Authors: Andrew Holmes
ISBN-13: 9780566084072, ISBN-10: 0566084074
Format: Hardcover
Publisher: Ashgate Publishing, Limited
Date Published: December 2002
Edition: (Non-applicable)

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Author Biography: Andrew Holmes

Book Synopsis

Noting that business consultants often experience a sense of shock when they move from one organizational setting to another and are forced to cope with differing organizational styles and practices, Holmes (a director with PricewaterhouseCoopers) argues that there is a need for consultants to study organizational culture before engaging a client. He explains the concept of organizational culture and discusses how it can be applied to the components of the consultancy practice. Annotation (c)2003 Book News, Inc., Portland, OR

Table of Contents

List of tables
List of figures
Preface
Acknowledgements
Introduction1
Pt. 1The Foundations of Cultural Intelligence9
1Where Does Cultural Intelligence Fit with Emotional Intelligence and NLP?13
2Understanding Organizational Culture - Underpinning Cultural Intelligence25
3Introducing the Cultural Intelligence Model39
Pt. IIApplying Cultural Intelligence in Consultancy61
4Cultural Intelligence and the Consultancy Process65
5Account Management67
6Sales and Sales Management79
7Engagements and Engagement Management90
8Relationship Management111
Pt. IIICreating the Culturally Intelligent Firm125
9Cultural Intelligence and Competitive Advantage131
10Creating and Sustaining the Culturally Intelligent Consultancy137
Further Reading146
Notes149
Index155

Subjects