List Books » The 60 Minute Active Training Series: How to Bring Out the Better Side of Difficult People: Leader's Guide(Active Training Series)
Authors: Freda Hansburg, Melvin L. Silberman
ISBN-13: 9780787973544, ISBN-10: 0787973548
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: December 2004
Edition: (Non-applicable)
Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.
Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Leader’s Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches how to approach difficult people in productive ways. Specifically, participants will be learn how to
Introduction.
Program Overview.
Program Outline.
Program Directions.
Facilitation Tips.
References.
About the Authors.
Pfeiffer Publications Guide.