Authors: M. S. Mastel, Linda D. Williams
ISBN-13: 9780071410540, ISBN-10: 0071410546
Format: Paperback
Publisher: McGraw-Hill Companies, The
Date Published: January 2003
Edition: (Non-applicable)
Missy Sue Mastel, CPA is the President/Founder of Mass-Tel Communications, a company that helps corporations optimize their telecommunications budget. Since its establishment less than five years ago, Mastel’s company has saved and refunded client businesses more than $6 million in telecom costs and has helped three international telecommunications service providers to expand their market and improve their customer service. A resident of San Francisco, CA, Ms. Mastel holds degrees in accounting, international business management, and theology from Georgetown University and is a member of the AICPA and the California Association of Accounting Professionals. She is an alumna of KPMG and is certified by numerous telecom agencies and service providers throughout the world.
SLASH YOUR COMPANY'S TELECOM EXPENSE WITHOUT CUTTING SERVICE!
Statistics reveal that many telecommunications companies have more than a 30 percent error rate on the monthly bills they send to customers and may be overbilling their customers by thousands of dollars each month! That's why if overseeing your company's telecom expenditure is part of your work, Telecom Audit is the book you need to neutralize those discrepancies and dramatically reduce your business's overhead without reducing service.
Written with insight by a noted telecommunications expert, Telecom Audit: A Complete Cost-Reduction Strategy for Your Corporate Telecommunication Bills takes you step by step through the processes that will help you analyze your existing and potential systems, identify excessive charges, and act to minimize cost. With Telecom Audit, you'll learn to:
* Assess bills to find out if you're overpaying
* Conduct ROI analyses for your communications systems
* Negotiate with service providers and vendors for the best prices
* Find costs in other areas to justify your technology expenditure
* Locate the right technologies and vendors to match your business's unique needs
* Grasp the effects of deregulation, taxes, tariffs, and parallel technologies on your bottom line
* And much, much more!
Perfect for all IT and financial professionals charged with implementing telecom systems at their companies, Telecom Audit helps you maximize the efficiency and ROI for your telecom expenditure, whether your network runs around the block or around the world.
Foreword | ||
Preface | ||
Acknowledgments | ||
List of Telecom Acronyms | ||
Ch. 1 | Introduction | 1 |
Ch. 2 | The Black Hats and the White Hats | 9 |
Ch. 3 | Demystifying Your Phone Bill | 21 |
Ch. 4 | Managing Your Local Phone Bill | 49 |
Ch. 5 | Optimizing Local Services | 87 |
Ch. 6 | Long-Distance Auditing | 101 |
Ch. 7 | Toll-Free Services | 133 |
Ch. 8 | Auditing Contracts | 155 |
Ch. 9 | Wireless | 169 |
Ch. 10 | Taxes and Surcharges | 199 |
Ch. 11 | Using Technology to Save Money: Access Technologies | 223 |
Ch. 12 | Using Technology to Save Money: Transport Technologies | 253 |
Ch. 13 | Performing a Cost-Benefit Analysis | 289 |
Ch. 14 | International Considerations | 319 |
Ch. 15 | Conclusion | 339 |
App. A | Common Uniform Service Order Codes | 355 |
App. B | Audit Plan | 365 |
App. C | Worksheet for Rough Comparison of Long-Distance Plans | 367 |
App. D | A Brief View of Current International Telecom Trends | 369 |
App. E | List of Reliable Vendors and Consultants | 375 |
App. F | Managing Your Issues with the LEC | 379 |
App. G | Erlang Table | 381 |
App. H: Glossary | 383 | |
App. I: Bibliography | 391 | |
Index | 393 |