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Telecom Audit »

Book cover image of Telecom Audit by M. S. Mastel

Authors: M. S. Mastel, Linda D. Williams
ISBN-13: 9780071410540, ISBN-10: 0071410546
Format: Paperback
Publisher: McGraw-Hill Companies, The
Date Published: January 2003
Edition: (Non-applicable)

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Author Biography: M. S. Mastel

Missy Sue Mastel, CPA is the President/Founder of Mass-Tel Communications, a company that helps corporations optimize their telecommunications budget. Since its establishment less than five years ago, Mastel’s company has saved and refunded client businesses more than $6 million in telecom costs and has helped three international telecommunications service providers to expand their market and improve their customer service. A resident of San Francisco, CA, Ms. Mastel holds degrees in accounting, international business management, and theology from Georgetown University and is a member of the AICPA and the California Association of Accounting Professionals. She is an alumna of KPMG and is certified by numerous telecom agencies and service providers throughout the world.

Book Synopsis

SLASH YOUR COMPANY'S TELECOM EXPENSE — WITHOUT CUTTING SERVICE!

Statistics reveal that many telecommunications companies have more than a 30 percent error rate on the monthly bills they send to customers and may be overbilling their customers by thousands of dollars each month! That's why if overseeing your company's telecom expenditure is part of your work, Telecom Audit is the book you need to neutralize those discrepancies and dramatically reduce your business's overhead without reducing service.

Written with insight by a noted telecommunications expert, Telecom Audit: A Complete Cost-Reduction Strategy for Your Corporate Telecommunication Bills takes you step by step through the processes that will help you analyze your existing and potential systems, identify excessive charges, and act to minimize cost. With Telecom Audit, you'll learn to:
* Assess bills to find out if you're overpaying
* Conduct ROI analyses for your communications systems
* Negotiate with service providers and vendors for the best prices
* Find costs in other areas to justify your technology expenditure
* Locate the right technologies and vendors to match your business's unique needs
* Grasp the effects of deregulation, taxes, tariffs, and parallel technologies on your bottom line
* And much, much more!

Perfect for all IT and financial professionals charged with implementing telecom systems at their companies, Telecom Audit helps you maximize the efficiency and ROI for your telecom expenditure, whether your network runs around the block — or around the world.

Table of Contents

Foreword
Preface
Acknowledgments
List of Telecom Acronyms
Ch. 1Introduction1
Ch. 2The Black Hats and the White Hats9
Ch. 3Demystifying Your Phone Bill21
Ch. 4Managing Your Local Phone Bill49
Ch. 5Optimizing Local Services87
Ch. 6Long-Distance Auditing101
Ch. 7Toll-Free Services133
Ch. 8Auditing Contracts155
Ch. 9Wireless169
Ch. 10Taxes and Surcharges199
Ch. 11Using Technology to Save Money: Access Technologies223
Ch. 12Using Technology to Save Money: Transport Technologies253
Ch. 13Performing a Cost-Benefit Analysis289
Ch. 14International Considerations319
Ch. 15Conclusion339
App. ACommon Uniform Service Order Codes355
App. BAudit Plan365
App. CWorksheet for Rough Comparison of Long-Distance Plans367
App. DA Brief View of Current International Telecom Trends369
App. EList of Reliable Vendors and Consultants375
App. FManaging Your Issues with the LEC379
App. GErlang Table381
App. H: Glossary383
App. I: Bibliography391
Index393

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