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Technical Communication » (11st Edition)
Authors: John M. Lannon
ISBN-13: 9780205559572, ISBN-10: 0205559573
Format: Paperback
Publisher: Longman
Date Published: November 2007
Edition: 11st Edition
Author Biography: John M. Lannon
Book Synopsis
Technical Communication offers complete coverage of technical communication, business communication, and professional writing in a user-friendly writing style. The topics move from basic foundational concepts, to chapters on research, visuals, style, document design, usability, and finally to specific documents (basic workplace correspondence to more complex documents, technologies, and oral presentations). The appendix includes thorough coverage of MLA, APA, and CSE (Council of Science Editors) documentation styles, and a handbook of grammar, mechanics, and usage.
All descriptions of and instructions for creating technical documents are accompanied by clear, annotated model documents. In addition, graphic illustrations appear throughout the book to make abstract concepts easy to understand. Checklists and Projects provide plentiful opportunities to learn and reinforce chapter topics.
Table of Contents
| Preface | ||
| Acknowledgments | ||
| Ch. 1 | Introduction to Technical Communication | 1 |
| Pt. I | Communicating in the Workplace | 11 |
| Ch. 2 | Problem Solving in Workplace Communication | 12 |
| Ch. 3 | Solving the Information Problem | 22 |
| Ch. 4 | Solving the Persuasion Problem | 34 |
| Ch. 5 | Solving the Ethics Problem | 60 |
| Ch. 6 | Solving the Collaboration Problem | 80 |
| Pt. II | Retrieving, Analyzing, and Synthesizing Information | 95 |
| Ch. 7 | Thinking Critically about the Research Process | 96 |
| Ch. 8 | Exploring Hardcopy, Online, and Internet Sources | 107 |
| Ch. 9 | Exploring Primary Sources | 129 |
| Ch. 10 | Evaluating and Interpreting Information | 144 |
| Ch. 11 | Summarizing and Abstracting Information | 174 |
| Pt. III | Structural and Style Elements | 191 |
| Ch. 12 | Organizing for Users | 192 |
| Ch. 13 | Revising for Readable Style | 214 |
| Pt. IV | Visual, Design, and Usability Elements | 255 |
| Ch. 14 | Designing Visuals | 256 |
| Ch. 15 | Designing Pages and Documents | 304 |
| Ch. 16 | Adding Document Supplements | 323 |
| Ch. 17 | Testing the Usability of Your Document | 335 |
| Pt. V | Specific Documents and Applications | 343 |
| Ch. 18 | Memo Reports and Electronic Mail | 344 |
| Ch. 19 | Letters and Employment Correspondence | 364 |
| Ch. 20 | Web Pages and Other Electronic Documents | 408 |
| Ch. 21 | Technical Definitions | 423 |
| Ch. 22 | Technical Descriptions and Specifications | 440 |
| Ch. 23 | Procedures and Processes | 461 |
| Ch. 24 | Proposals | 492 |
| Ch. 25 | Analytical Reports | 521 |
| Ch. 26 | Oral Presentations | 553 |
| App. A | Recording and Documenting Research Findings | 573 |
| App. B | The Problem-Solving Process Illustrated | 609 |
| App. C | Editing for Grammar, Usage, and Mechanics | 622 |
| Works Cited | 653 | |
| Index | 667 |
Subjects
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