Supervision: Managing for Results » (9th Edition)

This text offers a comprehensive presentation of the vital aspects of supervision with a focus on practical advice about how to handle real-life, on-the-job situations. In this revision, the author has recognized the ever-changing social and work environment and has updated the text with current trends and situations and the latest professional concepts of supervisory practice. The text is arranged with an emphasis on inquiry learning, which presents the key concepts in a clear and concise manner. A wide variety of exercises, applications, and margin notes help to further the learning process.

Part One: Supervisory Management

Chapter 1: The Supervisor’s Role in Management

Chapter 2: Creating a Positive Workplace Within a Dynamic Environment
Part Two: Planning and Problem Solving

Chapter 3: Setting Goals, Making Plans, and Improving Costs

Chapter 4: Problem Solving and Managing Information
Part Three: Organizing, Staffing and Training

Chapter 5: Organizing an Effective Department

Chapter 6: Staffing with Human Resources

Chapter 7: Training and Developing Employess
Part Four: Leading the Workforce

Chapter 8: Leadership Skills, Styles, and Qualities

Chapter 9: Understanding and Motivating People at Work

Chapter 10: Effective Employee Communication
Part Five: Working with Individuals and Teams

Chapter 11: Appraisal of Employee Performance

Chapter 12: Counseling and Performance Management

Chapter 13: Building Cooperative Teams and Resolving Conflict
Part Six: Controlling and Improving Results

Chapter 14: Control: Keeping People, Plans, Programs, and Costs on Track

Chapter 15: Stimulating Productivity and Quality
Part Seven: Contemporary Concerns of Supervision

Chapter 16: Managing a Diverse Workforce

Chapter 17: Employee Safety and Health, and Labor Relations

Chapter 18: Achieving Personal Supervisory Success
Part Eight: Appendixes

Glossary of Terms