Social Media 101: Tactics and Tips to Develop Your Business Online »

Chris Brogan is a widely read blogger on the subject of social media and its impact on business communication. He is the cofounder of PodCamp, the international new media conference series focused on the use of social media to build business and personal relationships. Find him at chrisbrogan.com.

From the bestselling author of Trust Agents

Your competitors are using social media platforms like blogs, Twitter, and Facebook to reach their customers in order to grow their businesses and profits—are you?

With Social Media 101, you can quickly bring your business up to speed on the most effective social media marketing strategies. In this one-stop guide based on years of research, longtime blogger and bestselling author Chris Brogan compiles all the tactics and tools you need to get up and running with social media while avoiding the pitfalls. The short, powerful chapters can be read all together or as needed, and are packed with real-world examples of companies' and individuals' right steps and missteps.

"Chris offers clever insights and is always at the front of the learning curve."—Ferg DevinsChief Public Affairs Officer, Molson Coors Canada

"Everything you wanted to know about social media but were afraid to ask—from the guy who put the human touch back into social media."—Jennifer CisneyKodak Chief Blogger and Social Media Manager

Acknowledgments.

Introduction: Why in the World Should You Care?

1. Above All Else—People.

2. What Social Media Does Best.

3. Social Media Does Not Replace Marketing Strategy.

4. Making Business Sense of Social Media.

5. Social Media as Personal Power.

6. Social Media for Your Career.

7. Threading Some Trends Together.

8. The Vital Importance of Your Network.

9. Using Social Networking and Media Offline.

10. Velocity, Flexibility, Economy.

11. Snake Oil in Social Media.

12. Who Cares?

13. Participation: The Key to Social Media.

14. Social Media Is a Set, Not a Part.

15. Media Is a Mix—Get Mixing.

16. Social Media Starter Pack.

17. Five Starter Moves for Introducing Social Media into Your Organization.

18. Five Starter Moves: Should Blogging Go Next?

19. Five Starter Moves: Audio and Video.

20. Five Starter Moves: LinkedIn, Facebook, and Twitter.

21. A Sample Social Media Toolkit.

22. Social Media and Social Network Starting Points.

23. What Friends and Seinfeld Teach You about Growing Your Audience.

24. Twitter Revisited.

25. Case Study: For Those Who Pea on Social Media.

26. Basic Business Blogging Suggestions.

27. A Sample Blogging Work Flow.

28. If You Intend to Blog Seriously.

29. Performance and Your Audience: Blogging Tips

30. Some Tips to Fine-Tune Your Blog.

31. How to Create Business from a Blog.

32. 50 Blog Topics Marketers Could Write for Their Companies.

33. Growing Your Audience: Some Basics.

34. Be Effective in Meetings, and Use Social Media Tools.

35. Programming for the Masses: Social Computing.

36. Creatives and Your Secret Mission.

37. Advice for Traditional and Local News Media.

38. Social Networks Are Your Local Pubs.

39. Facebook and the Social Graph: Who Benefits?

40. The Value of Networks.

41. Five Things to Do at a Social Networking Meetup.

42. Delivering Content Value to Market Your Product.

43. The Community Play.

44. The Power of Links.

45. Authority, Ownership, and Mechanics.

46. Enabling Peer Collaboration Using Social Networks.

47. 10 Ways to Make Your Next Conference Better.

48. Who Is Secretly Pitching You?

49. The Sound of Content Ripping Free from Its Page.

50. Social Media—Talk Is Cheap for Businesses.

51. The Community Ecosystem.

52. Social Media Starter Moves for Freelancers.

53. Making a Business from Social Media.

54. Make Your Blog Design Work for You.

55. Social Media Starter Moves for Real Estate.

56. How Do Realtors Demonstrate Community?

57. Social Media Starter Moves for Entertainers.

58. Social Media Starter Move for Entrepreneurs.

59. Customer Service Needs New Channels…or Does It?

60. What I Want a Social Media Expert to Know.

61. On Managing a Community.

62. Make Your LinkedIn Profile Work for You.

63. Develop a Strong Personal Brand Online” Part 1.

64. Develop a Strong Personal Brand Online: Part 2.

65. 100 Personal Branding Tactics Using Social Media.

66. Blog Topics for Business-to-Business Customers.

67. Starting a Social Media Strategy.

68. Social Media Strategy: The Planning Stage.

69. Social Media Strategy: Aligning Goals and Measurements.

70. Writing E-mail That Gets Answered.

71. Where I Learn Even More.

72. What Do You Think People Want from Your Site.

73. Musicians Play for Tips: The Importance of Comments.

74. 50 Ways Marketers Can Use Social Media to Improve Their Marketing.

75. Should Hotels Have Social Networks?

76. Essential Skills of a Community Manager.

77. 50 Steps to Establishing a Consistent Social Media Practice.

78. How to Reach and Influence Prospects.

79. How Content Marketing Will Shake the Tree.

80. Write Your LinkedIn Profile for Your Future.

81. Consider a Marketing Funnel.

82. Content Networks and Storefronts.

83. How to Do More with Less Time.

84. Creating Honest Content Marketing Professionals to Know.

85. How I Do It.

86. What I Want PR and Marketing Professionals to Know.

87. Best Social Media Advice from chrisbrogan.com.

Index.