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Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues » (1st Edition)

Book cover image of Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues by Edward S. Neukrug

Authors: Edward S. Neukrug
ISBN-13: 9780534567682, ISBN-10: 0534567681
Format: Paperback
Publisher: Cengage Learning
Date Published: August 2001
Edition: 1st Edition

Author Biography: Edward S. Neukrug

Dr. Neukrug received his doctorate in counselor education from the University of Cincinnati and is currently Professor of Counseling and Human Services in the Department of Educational Leadership and Counseling at Old Dominion University. In addition to teaching, Dr. Neukrug has worked as a crisis counselor, an outpatient therapist, an associate school psychologist, a school counselor, and a private practice psychologist and licensed professional counselor. He has published a number of texts, including: THE WORLD OF THE COUNSELOR: AN INTRODUCTION TO THE COUNSELING PROFESSION; EXPERIENCING THE WORLD OF THE COUNSELOR: A WORKBOOK FOR COUNSELOR EDUCATORS AND STUDENTS; SKILLS AND TECHNIQUES FOR HUMAN SERVICE PROFESSIONALS: COUNSELING ENVIRONMENT, HELPING SKILLS, TREATMENT ISSUES; SKILLS AND TOOLS FOR TODAY'S COUNSELORS AND PSYCHOTHERAPISTS: FROM NATURAL HELPING TO PROFESSIONAL COUNSELING (with Alan M. Schwitzer); and ESSENTIALS OF TESTING AND ASSESSMENT: A PRACTICAL GUIDE FOR COUNSELORS, SOCIAL WORKERS, AND PSYCHOLOGISTS (with R. Charles Fawcett).

Book Synopsis

Neukrug (Old Dominion U.) focuses on skills appropriate for human service professionals rather than for in-depth counseling/ psychotherapy. His practical guide offers vignettes, exercises, and discussion questions on characteristics of the effective helper, treatment issues, and ethical and professional issues. Appends material on competency areas; ethical standards; exercises associated with goals, skills, and attitudes; DSM-IV-TR diagnoses; the global assessment of functioning scale; case studies; common medications; and an example of an initial intake report.

Section I	The Counseling Environment	1
1	Characteristics Of The Effective Helper	3
	Introduction	3
	Helper Qualities to Avoid and to Embrace	4
	The Eight Characteristics	4
	Being Empathic	4
	Being Open	5
	Being Real	6
	Having High Internality	7
	Being an Experiencer of Life	10
	Having Good Emotional Health	11
	Being an Alliance Builder	12
	Being Competent	12
	Bringing It All Together	14
	Summary	16
	InfoTrac College Edition	17
2	Entering The Agency	18
	Introduction	18
	Client's Initial Contact with Agency	18
	Telephone Contact	19
	Walking into an Agency	20
	Office Atmosphere	21
	Nonverbal Behavior	23
	Attire	24
	Eye Contact	25
	Body Positioning and Facial Expressions	25
	Personal Space	26
	Touch	27
	Voice Intonation and Tone	28
	A Cross-Cultural Perspective on Nonverbal Behavior	29
	Summary	30
	InfoTrac College Edition	30
Section II	Helping Skills	31
3	Stages Of The Helping Relationship: Theory, Process, And Skills	33
	Introduction	33
	A Stage Model for Understanding the Helping Relationship	33
	Use of Theory in the Helping Relationship	34
	Views of Human Nature as It Relates to Theory	35
	The Views of Human Nature of Five Prevalent Theories of Counseling	36
	Skills Associated with Varying Theories	42
	What About the Skills We Will Learn in This Text? How Do They Fit in All of This?	42
	Stages of the Helping Relationship	43
	The Pre-Interview Process	43
Stage 1	Rapport and Trust-Building	44
Stage 2	Problem Identification	45
Stage 3	Goal Setting	46
Stage 4	Work	47
Stage 5	Closure	47
Stage 6	The Post-Relationship--The Revolving Door	48
	Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship	48
	Summary	50
	InfoTrac College Edition	51
4	Foundational Skills	52
	Introduction	52
	Silence and Pause Time	52
	Listening	53
	Hindrances to Effective Listening	55
	Good Listening	56
	Preparing Yourself for Listening	57
	Empathic Understanding	58
	Formula Responses	60
	Natural Responses	61
	Advanced Empathy	63
	Practicing Empathic Responses	65
	Conclusion	67
	Summary	67
	InfoTrac College Edition	68
5	Commonly Used Skills	69
	Introduction	69
	Affirmation Giving and Encouragement	69
	Affirmation Giving	70
	Encouragement	71
	Final Thoughts	71
	Modeling	73
	Inadvertent Modeling	73
	Intentional Modeling	74
	Helper Self-Disclosure	76
	Content Self-Disclosure	77
	Process Self-Disclosure	78
	When to Use Self-Disclosure	78
	Summary	79
	InfoTrac College Edition	80
6	Information Gathering	81
	Introduction	18
	Questions	81
	The Purpose of Questions	82
	Direct Questions	82
	Closed Questions	82
	Open Questions	83
	Tentative Questions	84
	Comparing Direct, Closed, Open, and Tentative Questions	85
	The Use of "Why" Questions	85
	When to Use Questions	86
	Conducting a Structured Interview	87
	The Use of Questions in Conducting the Interview	89
	Professional Disclosure Statements and Informed Consent	89
	Gathering the Information	90
	Summary	94
	InfoTrac College Edition	94
7	Helper-Centered Skills	95
	Introduction	95
	Solution-Giving Skills	96
	Offering Alternatives	96
	Information Giving	96
	Offering Advice	96
	Final Thoughts About Solution-Giving Responses	98
	Feedback	98
	Confrontation: Challenge with Support	99
	Highlighting Discrepancies When Confronting Clients	100
	Ways of Confronting Client Discrepancies	101
	Interpretation	102
	When to Use and Not Use Interpretation	105
	Specialized Skills	106
	Token Economies	106
	Brief Treatment	107
	Other Specialized Skills	108
	Summary	108
	Special Integration of Skills Exercise	109
	InfoTrac College Edition	109
Section III	Treatment Issues	111
8	Case Management	113
	Introduction	113
	Treatment Planning	113
	Assessing Client Needs	114
	Developing Client Goals	116
	Diagnosis	117
	Why Use DSM-IV-TR?	117
	The DSM-IV-TR: A Brief Overview	118
	Making a Diagnosis	122
	Psychotropic Medications	123
	Antipsychotics	123
	Antimanic Medications	124
	Antidepressants	124
	Antianxiety Medications	124
	Stimulants	125
	Final Thoughts on Psychotropic Medications	125
	Case Report Writing	125
	Types of Case Report Writing	126
	Writing Case Notes	127
	Security of Record Keeping	128
	Clients' Rights to Records	129
	Managing and Documenting Client Contact Hours	130
	Managing Client Hours	130
	Documenting Client Contact Hours	130
	Monitoring, Evaluating, and Documenting Progress Toward Client Goals	131
	Making Referrals	131
	Follow-up	132
	Time Management	132
	Summary	132
	Special Integration of Case Management Exercise	133
	InfoTrac College Edition	133
9	Multicultural Counseling: Issues And Techniques	134
	Introduction	134
	Why Multicultural Counseling?	134
	The Changing Face of America	134
	Counseling Is Not Working for a Large Segment of the Population	136
	The Helping Relationship and Cultural Diversity	140
	A Model for Understanding Culturally Diverse Clients	140
	Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills	142
	The Helping Relationship with Specific Populations	142
	Counseling Individuals from Different Ethnic and Racial Groups	144
	Counseling Individuals from Diverse Religious Backgrounds	145
	Counseling Women	146
	Counseling Men	148
	Counseling Gay Men and Lesbians	149
	Counseling Individuals Who Are HIV Positive	150
	Counseling the Homeless and the Poor	151
	Counseling Older Persons	152
	Counseling People with Mental Illness	153
	Counseling Individuals with Disabilities	154
	The Ethically Astute Cross-Cultural Helper: Always Changing	156
	Summary	157
	InfoTrac College Edition	158
10	Ethical And Professional Issues	159
	Introduction	159
	Purpose of Ethical Guidelines	159
	Ethical Decision Making: A Complex Process	161
	Selected Ethical Issues and Ethical Dilemmas	162
	Informed Consent	162
	Competence and Scope of Knowledge	164
	Supervision	165
	Confidentiality	166
	Privileged Communication	169
	Dual Relationships and the Human Service Worker	170
	Sexual Relationships with Clients	171
	Primary Obligation: Client, Agency, or Society?	172
	Continuing Education	174
	Multicultural Counseling	175
	Summary	177
	InfoTrac College Edition	177
	Appendixes	178
A	Competency Areas for Skills Standards	178
B	Ethical Standards of Human Service Professionals	180
C	Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them	189
D	Overview of DSM-IV-TR Diagnoses	193
E	Global Assessment of Functioning (GAF) Scale	202
F	Four Case Studies	204
G	Generic and Trade Names of Common Medications (Generic/Trade)	207
H	Example of an Initial Intake Case Report	209
	References	212
	Index	222

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Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues » (1st Edition)

Author Biography: Edward S. Neukrug

Book Synopsis

Table of Contents

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