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Sales Training Handbook »

Book cover image of Sales Training Handbook by Jeff Magee

Authors: Jeff Magee, Jeffrey L. Magee
ISBN-13: 9780071375160, ISBN-10: 0071375163
Format: Hardcover
Publisher: McGraw-Hill Companies, The
Date Published: May 2001
Edition: (Non-applicable)

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Author Biography: Jeff Magee

Jeff Magee, Ph.D., is a popular presenter of keynote and sales training seminars, the author of eight popular sales books and over 200 magazine articles, and the producer of three success oriented audiotape series. A certified management consultant, certified speaking professional, and certified professional direct marketer, Dr. Magee founded the residential training and publishing organization Jeff Magee International and is the publisher of Performance© magazine.

Book Synopsis

Includes downloadable, customizable handouts

A Time-and-Money Saving Program Designed to Turn Every Sales Manager Into a Skilled Sales Trainer

Experience may be a wonderful teacher...but it is only through ongoing sales training and coaching that most sales professionals will reach their full potential. The Sales Training Handbook­­filled with interactive exercises, participant handouts, coaching scripts, and more­­provides the educational and motivational tools you need to conduct performance-based training sessions with your sales force.

Designed to help busy sales managers quickly­­and easily­­introduce proven methods to their sales teams, this time-and-money saving coursebook:

  • Covers all major aspects of selling and dealing with customers
  • Focuses on selling skills for basic, intermediate, and advanced level sales professionals
  • Provides sales managers and trainers with an effective, turnkey sales training curriculum

Developing training programs is often a full time job in itself, while hiring outside consultants can be costly, inconvenient, and­­worst of all­­ineffective. From beginner techniques through advanced strategies, let The Sales Training Handbook furnish you with the proven training materials you need to train your sales team yourself­­saving time and money while creating a controlled, effective, self-contained sales training program.

"It is critical that sales professionals and customer service representatives at the front line have the tools of their craft continually sharpened. The Sales Training Handbook allows your sales professionals to compete head-to-head with sales professionals that have had the luxury of attending a structured sales course for weeks and attain greater results. The 52 mini-seminars will give you the format necessary to guide and lead your team to success."
­­From the Preface

The Sales Training Handbook contains everything a sales manager or trainer needs to establish a successful, fundamentally sound sales team. Each mini-seminar is a focused, concise, hands-on tutorial on the finer points of sales and selling­­challenging enough to involve participants without leaving them frustrated or overwhelmed, yet straightforward enough to be completed in just 15-30 minutes.

Getting the commitment and the order ... Dealing with objections ... Cross-selling, up-selling, and even down-selling to better serve the client ... Effectively using technology to complement sales efforts ... The Sales Training Handbook provides 52 ready-to-use, results-based training sessions­­complete with customizable trainer scripts and participant handouts that can be easily downloaded from the Internet­­that provide in-depth information and innovative strategies for all major aspects of selling and dealing with customers. Whether you use them to provide a quick training component to a weekly training meeting, or combine selected seminars to create a customized training workshop focused on specific selling skills, the end result will be the same­­measurable, bottom-line, and immediate sales improvements.

By combining the best of today's innovative sales skills and technologies with strategies proven on the front lines, Jeff Magee has become one of today's most respected, in-demand sales trainers. Use each of the 52 no-nonsense, technique-filled mini-seminars in his results-based The Sales Training Handbook to noticeably improve your skills as a sales trainer­­and dramatically impact the confidence and success of your sales force.

Table of Contents

Preface
Sect. 1Training Your Team in the Five Basics of Selling
Mini-Seminar 1: Product IQ = Claims + Benefits + Benefits + Naildowns3
Mini-Seminar 2: Why Do "I" Care?: Defining Your Passion and Personal Buy-In Factor11
Mini-Seminar 3: Identifying the Five Steps to Selling15
Mini-Seminar 4: Building Your Sales Presentation Around the Five Steps25
Mini-Seminar 5: The Impact of Attitude on Sales Performance29
Mini-Seminar 6: Attention: How to Gain a Favorable Start39
Mini-Seminar 7: Interest: How to Capture It45
Mini-Seminar 8: Presentation: What's It All About?51
Mini-Seminar 9: Desire: Building the Emotional Want in Your Offer57
Mini-Seminar 10: Close: Getting the Commitment and the Order65
Mini-Seminar 11: Building Relationships with the Stacking-N-Linking Conversational Model73
Sect. 2Increasing Your Team's Selling Effectiveness
Mini-Seminar 12: Fine-Turning Your Sales Presentation with the Five Enhanced Selling Steps81
Mini-Seminar 13: Overcoming the Sales Blahs and Negative Stereotypes85
Mini-Seminar 14: Using the Sales Funnel to Stay Sales Healthy89
Mini-Seminar 15: Qualifying Your Profile Customer and Understanding the 80/20 Rule95
Mini-Seminar 16: Designing a Qualified Suspect Profile for Increased Sales99
Mini-Seminar 17: Overcoming "No"105
Mini-Seminar 18: Dealing with Objections for Constructive Outcomes109
Mini-Seminar 19: The Four Mental Decisions Associated with Every Purchase Transaction113
Mini-Seminar 20: Designing Core Dis-Qualifying Questions119
Mini-Seminar 21: Selling to the Five Different Age Segmentations123
Mini-Seminar 22: Selling to Gender-Specific Needs127
Mini-Seminar 23: Selling to Individuals in One-on-One Situations131
Mini-Seminar 24: Selling to Groups: Group Presentation Dynamics135
Mini-Seminar 25: Selling to Culturally Diverse Audiences139
Mini-Seminar 26: Differentiating Your Offer via Unique Selling Features/USF#1143
Mini-Seminar 27: Differentiating Your Offer via Unique Service Features/USF#2147
Mini-Seminar 28: Showing the Customer How Your Offer Excels151
Mini-Seminar 29: Seven Steps to Improved Listening Skills155
Mini-Seminar 30: Improving Your Communication Effectiveness: Sending the Correct Signal161
Sect. 3Professional-Level Selling Skills
Mini-Seminar 31: Using Rule 1/12/50 to Continually Connect167
Mini-Seminar 32: Leveraging Existing Relationships for More Business171
Mini-Seminar 33: Getting Referrals for Every Client175
Mini-Seminar 34: Cultivating New Business: The BLENDS Model179
Mini-Seminar 35: Cross-Selling183
Mini-Seminar 36: Up-Selling187
Mini-Seminar 37: Down-Selling to Better Serve the Client191
Mini-Seminar 38: Identifying Your Target-Rich Environment (TRE)195
Mini-Seminar 39: Cultivating Other TREs199
Mini-Seminar 40: Why Customers Love You or Leave You203
Mini-Seminar 41: Building Lasting Sales Relationships by Providing Reliable C.A.R.E.209
Mini-Seminar 42: Three Keys to Follow-Up Success217
Mini-Seminar 43: Building Your Brand Recognition219
Mini-Seminar 44: Using Your Business Card As Your Number 1 Selling Instrument221
Mini-Seminar 45: Competitive Analysis: You Versus?225
Mini-Seminar 46: Cultivating Advocates from Existing Clients229
Mini-Seminar 47: Mastering the Telephone233
Mini-Seminar 48: Using Other Forms of Technology to Complement Your Sales Effectiveness237
Mini-Seminar 49: Time Management Effectiveness with the Quadrant Manager System241
Mini-Seminar 50: Using a Database Management System to Assist in Your Sales Efforts245
Mini-Seminar 51: Tracking Your Account Activity and Status249
Mini-Seminar 52: Becoming an Expert253
Professional Sales Skills Self-Assessment Inventory
Bibliography and Suggested Readings259

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