Authors: Richard E. Bopp
ISBN-13: 9781563086243, ISBN-10: 1563086247
Format: Paperback
Publisher: Libraries Unlimited
Date Published: December 2000
Edition: 3rd Edition
RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.
LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar. She is also the 2004 recipient of the Beta Phi Mu Award for distinguished service to education for librarianship.
Updated to reflect the latest trends in reference services and the newest sources commonly used for reference work, this long-awaited book offers you a state-of-the-art view of the concepts, theories, and practicalities of reference work today. A host of specialists have contributed to the collection. This new edition includes more detailed discussion of a wider range of reference-related services including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value to reference services and the impact of the Internet and World Wide Web on reference services. This carefully designed and readable text explains the essential theory and provides the practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity will benefit students and practitioners.
Textbook for an initial reference course provides beginning students in library and information science with an overview of the most important tools for general reference work as well as the concepts and theory behind contemporary reference services. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Preface | ||
Acknowledgments | ||
List of Contributors | ||
Pt. I | Concepts and Processes | |
1 | History and Varieties of Reference Services | 3 |
2 | Ethical Aspects of Reference Service | 28 |
3 | The Reference Interview | 47 |
4 | Bibliographic Control, Organization of Information, and Search Strategies | 69 |
5 | Electronic Resources for Reference | 97 |
6 | Understanding Electronic Information Systems for Reference | 126 |
7 | Access-Related Reference Services | 149 |
8 | Instruction | 177 |
9 | Reference Service Improvement: Staff Orientation, Training, and Continuing Education | 210 |
10 | Evaluation of Reference Services | 245 |
11 | Organizing, Delivering, and Managing Reference Services | 265 |
12 | Reference Services for Specific Populations | 279 |
Pt. II | Information Sources and Their Use | |
13 | Selection and Evaluation of Reference Sources | 309 |
14 | Directories | 331 |
15 | Almanacs, Yearbooks, and Handbooks | 357 |
16 | Biographical Sources | 381 |
17 | Dictionaries | 409 |
18 | Encyclopedias | 433 |
19 | Geographical Sources | 460 |
20 | Bibliographic Sources | 480 |
21 | Indexes and Abstracts | 509 |
22 | Government Documents and Statistics Sources | 537 |
Author/Title Index | 595 | |
Subject Index | 611 |