Authors: Donna C. Summers
ISBN-13: 9780131592490, ISBN-10: 0131592491
Format: Hardcover
Publisher: Prentice Hall
Date Published: April 2009
Edition: 5th Edition
Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.
For people who apply quality assurance tools and techniques to their day-to-day work activities.
Presents the basic concepts of providing goods and services that exceed a customer's demands, and achieving total quality assurance. Coverage includes statistics, variable control and quality control charts, process capability, probability, reliability, quality costs, product liability, quality systems, and benchmarking and auditing. Also contains five explanatory appendices, a glossary, and case studies. Minimum hardware requirements for the two disks are a PC compatible with Windows 3.1, 4-MB RAM and 5MB of hard-disk space; the software supports the extensive example problems, end-of-chapter problems, and case studies. Annotation c. Book News, Inc., Portland, OR (booknews.com)
1 | Quality Basics | 2 |
2 | Quality Advocates and Total Quality Management | 24 |
3 | Quality Improvement: Problem Solving | 58 |
4 | Statistics | 98 |
5 | Variable Control Charts | 158 |
6 | Process Capability | 230 |
7 | Other Variable Control Charts | 256 |
8 | Probability | 302 |
9 | Quality Control Charts for Attributes | 332 |
10 | Reliability | 396 |
11 | Quality Costs | 418 |
12 | Product Liability | 438 |
13 | Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldrige Award | 456 |
14 | Benchmarking and Auditing | 478 |
Appendix 1 | Normal Curve Areas [actual symbol not reproducible] | 501 |
Appendix 2 | Factors for Computing Central Lines and 3 [sigma] Control Limits for [actual symbol not reproducible], s, and R Charts | 503 |
Appendix 3 | Cumulative Binomial Probability Distribution | 504 |
Appendix 4 | The Poisson Distribution | 515 |
Appendix 5 | About PQ Systems | 518 |
Glossary | 520 | |
Bibliography | 532 | |
Answers to Selected Problems | 536 | |
Index | 539 |