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Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review »

Book cover image of Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review by Douglas Max

Authors: Douglas Max, Robert Bacal
ISBN-13: 9780071433839, ISBN-10: 007143383X
Format: Paperback
Publisher: McGraw-Hill Companies, The
Date Published: March 2004
Edition: (Non-applicable)

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Author Biography: Douglas Max

Douglas Max is managing director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills. He lives in Berkley Heights, New Jersey.

Robert Bacal is author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month. He lives in Winnipeg.

Book Synopsis

Set Effective Performance Goals for Your People—Just Look Up the Right Phrase!

In their previously published, top-selling book Perfect Phrases for Performance Reviews, Robert Bacal and Douglas Max described past employee performance. In Perfect Phrases for Setting Performance Goals, Bacal and Max go a step further with hundreds of precisely-worded future performance goals. Use these "perfect phrases" in the context of an annual performance review to let your people know what is expected of them in the coming year, or use them in regular "performance planning" meetings to:

  • Focus your people on the most important parts of their jobs.
  • Clearly communicate your expectations
  • Align employee goals with organizational priorities
  • Improve productivity and morale in the workplace
  • Reduce disagreements during performance reviews
  • Raise the bar for performance

You will find ready-to-use performance goals for both managers and employees, in many categories including sales and profit goals, quality and productivity goals, on-time performance personal development goals, and much more. This practical job aid makes it easy for managers to raise the performance bar, and focus their people on the organization's top priorities.

Douglas Max is managing director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills. He lives in Berkley Heights, New Jersey.

Robert Bacal is author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month. He lives in Winnipeg.

Table of Contents

Prefacexv
About the Authorsxviii
Part 1Background for Developing and Writing Performance Goals1
Using This Book to Write Better Performance Goals3
Setting Performance Goals That Work12
Specific and Measurable Goals? A Balancing Act12
Parts of a Goal Statement15
Goals Without Criteria16
The Goal-Setting Process18
10 Tips for Setting Performance Goals19
Getting the Most from Performance Goals22
Using the Goals During the Year22
Using Goals for Evaluation and Appraisal25
Conclusion28
Part 2Perfect Phrases for Setting Performance Goals29
Descriptive Contents31
Section 1Performance Goals for Any Position
Readiness for Work Goals45
Punctuality45
Attendance and Absenteeism45
Health46
Conflict Management and Team Contributions Goals47
Contributions to Team Health47
Contributions to Team Productivity47
Handling Customer Conflicts48
Handling Internal Conflicts48
Self-Management and Work Habits Goals50
Appearance and Clothing50
Ethical/Personal Conduct50
Organization and Use of Time51
Willingness to Help/Volunteer51
Work Outputs and Productivity Goals53
Own Work53
Contributing to Work of Others53
Contributing to Overall Productivity54
Personal and Skill Development Goals56
Assessment56
Formal Learning56
Informal Learning57
Communication Goals59
Interpersonal/Team59
Management59
Customers60
Media Relations61
Section 2Performance Goals for General Management Responsibilities
Managing Performance Goals65
Setting Performance Goals65
Communicating About Performance65
Observing and Documenting66
Performance Appraisal/Review66
Planning Goals68
Financial Planning68
Personnel Planning68
Strategic and Work-Unit Planning69
Work Planning/Scheduling69
Personnel/Hiring/Retention Goals71
Employee Retention71
Forecasting71
Interviewing72
Preparing for Hiring73
Leadership and Organizational Climate Goals74
Communication74
Personal and Staff Development74
Work Climate74
Productivity/Process Improvement/Organizational Results Goals76
Productivity76
Process Improvement77
Organizational Results77
Communications Goals79
Downwards79
Customers/Clients79
Peers79
Upwards80
Section 3Performance Goals for Specific Industries and Jobs
Customer Service and Support--Management Goals83
Customer Communication/Satisfaction83
Customer Service Improvements83
Customer Service Management83
Customer Service Quality84
Customer Service and Support Goals85
Customer Communication85
Customer Satisfaction/Retention85
Customer Service Improvements86
Customer Service Management86
Customer Service Quality87
Information Technology: Hardware and Operations--Management Goals89
Project/Staff Management89
Purchasing and Maintenance89
Results Management90
Information Technology: Hardware and Operations Goals91
Backups/Disaster Recovery91
Customer Support91
Data and Hardware Security92
Maintenance and Operations93
New Equipment94
Information Technology: Software--Management Goals95
Communication/Training95
Productivity95
Project Management96
Information Technology: Software Goals97
Data Entry97
Business Systems Analysis97
Programming98
Testing99
System Deployment100
System Support (Help Desk)100
Financial Goals101
Bottom-Line Results101
Budgeting101
Conformance to Financial Practices102
Spending and Financial Control102
Processing104
Reporting and Communicating104
Revenue Enhancement105
Other105
Creative Communication Goals107
Copywriting107
Copyediting/Layout107
Graphic Design108
Web Site Design108
Production/Manufacturing Goals110
Quantity110
Quality111
Safety and Environment111
Food Preparation--Management Goals113
Cleanliness/Hygiene/Safety113
Cost-Effectiveness/Organization113
Quality114
Food Preparation Goals115
Cleanliness/Hygiene/Safety115
Innovation115
Inventory Control/Equipment115
Quality116
Food Services--Management Goals117
Catering117
Customer Service117
Employee Supervision and Training118
Facilities Management118
Food Services Goals120
Environment120
Order Taking/Processing120
Serving121
Transit/Transportation Goals122
Customer Support122
General Operations122
Safety and Maintenance123
Vehicle Operation124
Mechanical Repair and Trades Goals125
Customer Communication125
Diagnosis and Quality of Work125
Speed of Repair126
Work Planning and Estimating126
Human Resources and Personnel--Management Goals128
Compensation/Benefits128
Conformance128
Hiring129
Labor Relations129
Policy Development/Communication129
Staff Development130
Staff Retention/Promotion130
Staff Satisfaction131
Human Resources and Personnel Goals132
Hiring132
Staff Development132
Staff Retention/Promotion134
Staff Satisfaction134
Conformance134
Policy Development/Communication135
Work-Unit Support135
Compensation/Benefits136
Labor Relations137
Other137
Physical Plant Maintenance--Management Goals139
Cleaning139
Plant Maintenance139
Safety140
Physical Plant Maintenance Goals142
Cleaning142
Plant Maintenance143
Safety143
Retail/Merchandising--Management Goals145
Customer Service145
Scheduling/Staffing145
Store Management146
Retail/Merchandising Goals147
Checkout/Cash Register147
Customer Service147
Retail Environment148
Stock/Inventory149
Sales and Business Development--Management Goals151
Generating New Sales/Customers151
Managing Current Sales/Customer Relations151
Sales Strategy Development151
Sales Training/Communication152
Sales and Business Development Goals153
Managing Current Sales/Customers153
Generating New Sales/Customers153
Sales-Related Customer Relations154
Sales Strategy Development154
Sales Training155
Security--Management Goals156
Communication156
Compliance156
Improvement157
Supervision and Training157
Theft157
Security Goals159
Communication and Training159
Compliance159
Enforcement160
Improvement161
Theft161
Personal Security161
Premises Security162
Traffic Control162
Support--Management Goals163
Communication, Supervision, and Training163
Office Management163
Scheduling and Work Assignments164
Support Goals165
Clerical/Filing165
Reception165
Secretarial166
Switchboard/Phones167
Workplace Health and Safety--Management Goals168
Compliance168
Improvement and Investigation168
Training and Communication169
Work Environment169
Workplace Health and Safety Goals171
Compliance171
Improvement and Investigation171
Training and Communication172
Work Environment173

Subjects