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Overcoming the Five Dysfunctions of a Team: A Field Guide for Managers, Team Leaders, Consultants and Facilitators »

Book cover image of Overcoming the Five Dysfunctions of a Team: A Field Guide for Managers, Team Leaders, Consultants and Facilitators by Patrick M. Lencioni

Authors: Patrick M. Lencioni
ISBN-13: 9780787976378, ISBN-10: 0787976377
Format: Paperback
Publisher: Jossey-Bass Inc., Publishers
Date Published: March 2005
Edition: (Non-applicable)

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Author Biography: Patrick M. Lencioni

Patrick Lencioni is president of The Table Group, a San Francisco Bay Area management consulting firm, and he is the author of several best-selling books. Learn more about Pat and his firm at www.tablegroup.com.

Book Synopsis

Praise for Patrick Lencioni

"A gripping analysis of what makes teams work effectively. This fine work is a must-read for any leader that has come to grips with the fact that no one makes progress—much less succeeds—alone."
—James H. Amos Jr., president and CEO, Mail Boxes Etc.

"Every manager and executive will recognize themselves somewhere in this book. Lencioni distills the problems that keep even the most talented teams from realizing their full potential. Even more important, he shows—in prose that is crisp, clear, and fun to read—how to solve them."
—Geoffrey A. Moore, chairman, The Chasm Group; author, Crossing the Chasm, Inside the Tornado, and Living on the Fault Line

"This book is as thought-provoking, insightful, and rich with ideas as The Five Temptations of a CEO. I’ve used it with my team and it works!"
—Phillip J. Hildebrand, executive vice president and chief distribution officer, New York Life Insurance Company

"Compelling and incisive, this will become the definitive guide on how to build and manage successful teams."
—Jean Kovacs, president and CEO, Comergent Technologies

"As practical, readable and compelling as his other books. I’m sure this will be another business classic."
—Richard Carr, president and CEO, TEC International

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.

In The Five Dysfunctions of a Team, Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.

Kathryn Petersen, DecisionTech’s CEO, faces the ultimate leadership crisis: uniting a team that is in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s riveting tale serves as a timeless reminder that leadership requires as much courage as it does insight.

Throughout the story, Lencioni reveals the five dysfunctions that go to the very heart of why teams—even the best ones—often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team.

Just as with his other books, Lencioni has written a compelling fable with a deceptively simple yet powerful message for all those who strive to be exceptional team leaders.

Publishers Weekly

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group. Copyright 2002 Cahners Business Information.

Table of Contents

Why a field guide?
Sect. 1Getting clear on the concept1
The case for teamwork3
A quick overview of the model7
Two important questions9
Sect. 2Overcoming the five dysfunctions of a team11
Overcoming dysfunction #1: building trust13
Overcoming dysfunction #2: mastering conflict37
Overcoming dysfunction #3: achieving commitment51
Overcoming dysfunction #4: embracing accountability61
Overcoming dysfunction #5: focusing on results69
Sect. 3Answering questions and anticipating problems81
Common questions83
Objections from participants89
Obstacles to avoid93
Sect. 4Building the team101
Team-building road map103
The initial off-site107
Tools and exercises in detail113

Subjects